- Create drafts for billing for T&M & FP projects billing leads for review
- Creating Pre-bill invoices for clients as requested
- Completing the reconciliation of the actuals Vs the pre-bill on a monthly basis
- To rectify & adjust the billable time in the projects
- Create & update the details for the Project maintenance
- Maintain up-to date data on the Forecast of the resources engaged in the Project
- Adhere the timelines/ SLA built for the Process
- Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing
- Contribute to the Process Improvement / Simplification / Automation
- Applying cash receipts, Reconciliations, Month close activities
- Following up with clients for payments
- Need to work along with client team of a specific region.
- Need to communicate to the client on a regular basis through e-mail and telephone.
- Weekly/daily calls on a regular basis
- Flexible to work in any shift & open to putting in extra hours when required
- Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc
- ERP experience will be an added advantage
- Prior experience in Accounts Receivable 9-12 yrs
- Good communication skills both written & oral, as this is client facing role
Lead and manage the CX design team, providing strategic direction, mentorship, and support to drive exceptional customer experiences.
Develop and implement a comprehensive customer experience strategy that aligns with organizational goals and enhances user satisfaction across all touchpoints.
Oversee the creation and optimization of customer journey maps, personas, and experience frameworks to guide design and business decisions.
Collaborate with senior leadership, product managers, UX/UI designers, and marketing teams to align CX initiatives with broader business objectives.
Conduct advanced user research and analysis to gather insights into customer needs, behaviors, and pain points, translating these insights into actionable design improvements.
Lead the design and execution of A/B testing, usability studies, and other experiments to validate design decisions and measure their impact on customer experience.
Develop and manage key performance indicators (KPIs) for customer experience, regularly reporting on progress and recommending improvements based on data and feedback.
Ensure that all customer experience designs meet industry standards for accessibility, usability, and best practices.
Foster a culture of innovation and continuous improvement within the CX design team, encouraging creative problem-solving and collaboration.
Stay abreast of industry trends, emerging technologies, and best practices in customer experience design to ensure that our approach remains cutting-edge and effective.
Bachelor Degree in relevant field with 9 years of relevant experience
Skills Required
- 9-12 years prior experience in Accounts Receivable
- Bachelor degree in a relevant field with 9 years of relevant experience
- Experience preparing pre-bill invoices and billing for T&M and FP projects
- Experience with cash receipts, reconciliations, and month-end close activities
- Good written and oral communication skills; client-facing experience
- Flexible to work any shift and able to work extra hours when required
- Advanced Excel knowledge (formulas, VLOOKUP, INDEX, Pivot tables, charts)
- ERP experience
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
