This is a remote position.
- Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
- Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
- Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
- Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
- Quality Assurance: Establish and maintain high-quality standards across all services and projects.
- Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
- Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
- Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
- Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to specialized audits, optimizations, and creative services.
- Collaboration & Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
- Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.
Requirements
- Proven track record as an Operations Manager, or in a similar leadership role with experience in process optimization, compliance, and strategic operations management.
- Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and conducting regular evaluations.
- Excellent written and verbal communication abilities, capable of clearly articulating strategies, providing feedback, and fostering collaboration across teams and stakeholders.
- In-depth knowledge of business management principles, operational best practices, and organizational strategy.
- Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and the ability to create/manage complex spreadsheets.
- Strong analytical skills with the ability to assess challenges, identify root causes, and develop actionable solutions.
- Capable of setting long-term goals, anticipating challenges, and developing scalable processes that align with company growth.
- Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
- Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
- Passion for staying up to date with emerging operational practices, tools, and technologies to keep the organization at peak performance.
- A dual-monitor setup is required (at least 8GB of RAM)
- Must have at least 25 MBPS internet speed
Benefits
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent WFH setup
- Unlimited FREE access to MAG School courses and SOP Library!
- Work schedule is in EST (Monday-Friday only)
- Opportunities for professional development and career advancement
Skills Required
- Proven track record as an Operations Manager or similar leadership role
- Experience in process optimization, compliance, and strategic operations management
- Strong ability to lead, inspire, and develop teams, including performance management and coaching
- Excellent written and verbal communication skills
- In-depth knowledge of business management principles and operational best practices
- Advanced knowledge of Microsoft Office Suite and G Suite
- Demonstrated expertise in Google Sheets and ability to create/manage complex spreadsheets
- Strong analytical skills and ability to identify root causes and develop actionable solutions
- Experience in service delivery and quality assurance, with ability to identify upsell opportunities
- Ability to set long-term goals and develop scalable processes aligned with company growth
- Ability to manage multiple projects and priorities in a fast-paced, evolving environment
- Passion for staying up to date with emerging operational practices, tools, and technologies
- Dual-monitor setup with at least 8GB of RAM
- Minimum 25 MBPS internet speed
What We Do
Want a job? https://myamazonguy.com/jobs Hire us: https://myamazonguy.com/contact My Amazon Guy is a 300+ client full-service Amazon Agency in Atlanta, Georgia. We grow hack sales through traffic and conversion improvements. PPC, SEO, Design, Catalog Merchandising, and more are all in-house. My Amazon Guy is the Wikipedia of Amazon knowledge, with more than 1,100 videos on how to sell on Seller Central Khan Academy style. We specialize in: -Launching new brands & products -Helping wholesalers/manufacturers get started. -Taking retailers to the next level through digital marketing -Driving traffic & Sales Hourly education sessions are also available: https://myamazonguy.com/book-a-coaching-call/ Full-Service Amazon Management Growing Amazon sales is what we’re best at. Our full-service management includes all the core services your business needs to succeed on Amazon and access to our entire team of Amazon experts. PPC Our PPC management is specialized for each client and includes hands-on advertising specialists and our MAGADS system. SEO Our 4-phase Amazon SEO plan is best-in-class and will show dramatic results in search rankings in 90 days. Design Our designers specialize in designing for Amazon – this includes A+ Content, Brand Stores, & graphics. Catalog We fully optimize titles, bullets, and back-end search terms to ensure search rankings.
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