The Operations Manager provides leadership and execution oversight for enterprise operational support services under the SEC ISS2 contract, with responsibility across Data Centers, the Enterprise Operations Center/Network Operations Center (EOC/NOC), and Disaster Recovery (DR) functions. This role ensures reliable 24x7x365 operations, incident response coordination, and service restoration aligned to SEC continuity and service-level objectives. The position translates program-level plans into detailed team assignments, drives delivery across operations workstreams, and establishes standards and procedures for consistent execution. The Operations Manager is accountable for progress tracking, risk management, and clear operational reporting to SEC stakeholders.
PRIMARY RESPONSIBILITIES
Operations Leadership and Work Execution
- Manage day-to-day operational support across SEC Data Center, EOC/NOC, and DR teams.
- Assign tasks, priorities, and deliverables to ensure timely completion of contract requirements.
- Translate high-level operational and project plans into detailed team-level assignments.
- Organize, direct, and coordinate multi-team execution across routine operations and planned changes.
Incident, Outage, and Recovery Management
- Oversee incident detection, triage, escalation, and coordination to restore service with minimal mission impact.
- Lead operational response for major incidents and outages, including cross-functional coordination.
- Direct disaster recovery readiness activities and support continuity objectives.
- Ensure incident follow-up actions are tracked through completion.
Standards, Procedures, and Service Quality
- Create, implement, and maintain operational standards and procedures for repeatable service delivery.
- Establish and enforce procedures for monitoring, escalation, shift handoff, and operational reporting.
- Ensure operational activities align with established contract and program requirements.
- Drive continuous improvement across operational processes and team execution.
Program Tracking and Stakeholder Communication
- Monitor and report status of project/work plans, dependencies, risks, and deliverable completion.
- Provide regular operational updates to SEC and program leadership on performance, issues, and mitigation actions.
- Coordinate with infrastructure, service management, and security stakeholders to align operations with policy and contract expectations.
- Support staffing readiness for on-call, surge, and after-hours operational requirements.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
EDUCATION
- Bachelors degree in Information Technology, Computer Science, Engineering, or a related field.
EXPERIENCE
- Minimum 12 years of related IT operations experience, including at least 10 years managing and leading teams providing operational support to Data Centers, the Network Operations Center (NOC)/Enterprise Operations Center (EOC), and Disaster Recovery (DR).
- Demonstrated experience organizing, directing, and coordinating the planning and execution of operational tasks and deliverables.
TECHNICAL SKILLS
- Operational support management across Data Centers, EOC/NOC, and DR environments
- Task assignment, workforce coordination, and deliverable management
- Ability to organize, direct, and coordinate planning and execution of assigned work
- Development and implementation of operational standards and procedures
- Translation of high-level work plans into detailed team assignments
- Monitoring and tracking progress of projects and work plans
PREFERRED QUALIFICATIONS
- Experience supporting SEC or other U.S. federal civilian agency enterprise IT operations contracts.
- Experience leading 24x7x365 operations teams across geographically distributed environments.
- Hands-on experience with ITSM and monitoring platforms (e.g., ServiceNow, Datadog, or equivalent).
- Experience leading DR exercises and operational readiness activities across on-premises and cloud-connected environments.
- Strong working knowledge of ITSM/ITIL-aligned service management and continuous service improvement practices.
- ITIL 4 Foundation (or higher)
- PMP
- CompTIA Security+
WORK ENVIRONMENT / OTHER
Operational Support: May require participation in on-call or surge support activities depending on operational needs.
Location: Telework (subject to SEC and contract direction).
Travel: As required per contract direction with preferred candidates within 200 miles of Washinton, DC.
SECISS2
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:May 7, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelors degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum 12 years of related IT operations experience
- At least 10 years managing and leading teams providing operational support to Data Centers, NOC/EOC, and DR
- Ability to obtain and maintain SEC Public Trust clearance
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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