Our Opportunity:
Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
What you'll do:
- Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
- Be a guide in providing a healthy and safe work environment for associates working on the outbound team
- Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
- Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
- Engage a team of Area Managers and Operations Leads
- Drive planning and forecasting
- Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
- Mentor, train and develop Area Managers for career progression and learning!
- Ability to develop and share standard processes across the shifts and network
- Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness
What You'll Need:
- A Bachelor's Degree from an accredited University or comparable experience
- 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
- At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
- At least 4 years of shown experience of positively running large groups of hourly employees
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Passion for working in a start-up environment with high level of ambiguity and change
- Strong project management and continuous improvement skills
- Metrics driven demeanor
- Customer service obsession, with desire to go above and beyond to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Shown ability to quickly adapt and drive the right results using data
- The highest levels of integrity and ethics!
- Must be flexible to work weekends
- Position may require travel
Bonus:
- E-Commerce experience
- Certification and/or experience in Lean Six Sigma and/or Green Belt certification
The hourly range for this role is $39.90 - $63.70.
- We offer the following benefits for our team members:
- 20% Chewy.com Discount
- Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
- Life and Disability Insurance
- 401(k) with company matching
- Wellness benefits through Wellbeing @Chewy
- Employee Assistance Program (EAP)
- Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
- Subsidized child, adult, and pet backup care through Care.com
- Discounts on many items through the LifeMart Discount platform
- The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
- High volume and specialty positions are eligible for wage increases starting after 3-months of service
- Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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