Operations Manager

ABOUT WINDCAVE

Windcave is a high-growth and innovative global leader in payment technology delivering a range of secure solutions to major corporate, banking, and SME clients globally. Processing over £30 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers. With an impressive global presence, we have regional offices in Malta, USA, UK, Australia, Lithuania and New Zealand.

The company is profitable and growing; the reason being we put a strong emphasis on the idea of security because our products provide critical services to customers. Our overall goals are reliability and flexibility, even when cost remains a factor. From a single product introduced in 2009, the company now develop, engineer, implement, and market a growing range of products meeting the highest PCI payment security standards. The products demand constant enhancement and extension, driven by real end user requirements.

Valuing diversity is essential to our work. We aim to act in accordance with and promote equality legislation by avoiding unjustified discrimination and recognising discrimination as a barrier to equality of opportunity, inclusion, and human rights. All Windcave employees are required to ensure their behaviour is consistent with our policies. Windcave is committed to a policy of equal opportunity and is keen to reflect diversity at every level within the organisation.

If you are searching for an exciting career with an organisation that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!

ABOUT THE ROLE

The role of the Operations Manager is to manage the on‐boarding process and customer service relationship for Windcave merchant services customers in Europe. Lead, assist and support regulatory compliance, risk and audit.

ROLE RESPONSIBILITIES

Managing Merchant Services On‐boarding

• Manage all operational aspect of merchant services including pre-sales support, settlement reconciliation, billing check, reporting and other tasks when assigned
• Make sound merchant application decisions based on credit checks and quality analysis
• Build strong working relationships with internal and external stakeholders
• Assist Enterprise customers with custom reporting and analysis

Maintaining detailed records of follow up activities

• Work efficiently, accurately and consistently to defined processes
• Monitor and evaluate existing merchant service accounts to ensure they meet the terms of application.
• To carry out Analysis and Reporting related to schemes , merchant, business and other adhoc reporting as required.

Compliance

• Maintain a good working knowledge of Scheme and compliance rules and processes
• Lead, assist and support regulatory compliance, risk and audit.
• Identify, develop, and recommend or implement process improvements

Documentation, Training and Mentoring

• Assist where required with hiring, training, and updating documentation/training materials.

Position Attributes

• Customer focused
• Detailed approach
• Time management and prioritisation
• Excellent communication skills
• Critical thinking
• System-savvy
• Harboring Teamwork

Key Requisites

Educational Qualifications

Mandatory

• Bachelor’s degree in business/Finance or relevant discipline
• 5 years of experience working in similar acquiring or merchant services role in payments industry or other financial services

Preferred

• An accounting certificate or qualification would be an advantage but not mandatory

Special Skills/Competencies

Mandatory

• Strong customer service attitude
• Excellent communication skills
• To be motivated and a self-starter
• Experience deploying acquiring solutions and PSP in the European market to merchants or working with e-commerce / POS clients
• Ability to prioritise and work to deadlines
• Working knowledge of Microsoft Office

Preferred

• Prior experience in a related role
• Proven experience working with payment merchants (Visa, MasterCard, Apple Pay etc)

WHAT'S IN IT FOR YOU?

This is what you can expect working with us:

• A gateway to a promising and long-term career in one of the fastest growing payment solutions providers
• You will receive all the training you require once hired and plenty of mentoring for your professional development.
• Join our friendly organisation where we are always available to assist each other to overcome obstacles.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification or criteria. At Windcave, we are dedicated to building a diverse and inclusive workplace and culture, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why Windcave

We are one of the leading players in the Fin-Tech industry, but more than that, we are a brilliant place to work. Our Team is at the centre of what we do. As such, we constantly look for ways to make you comfortable and support your wellbeing and development. We offer career development opportunities and a vast room for progression in your role or the opportunity to diverge into other roles in the future if you so wish.

Diversity and Inclusion

We recognize the importance of equal representation and believe that there is a place for everyone at Windcave. We actively seek to ensure that candidates and employees of different race, gender, sexual orientation and religion are given room to shine.

Recruitment Process

We review applications on an individual basis. If you seem like a good fit, we will arrange an initial phone call. If the initial call was a success we will settle on a date and time that works for you best and invite you for an interview with the CEO of the Malta Region. For the final stage you will be invited to a virtual video Interview with the Global Head of Aquiring Solutions. This is an opportunity for you to see if you would love to work with us and for us to see if you could become a part of the team. We value open and honest conversations and are committed to making you feel as comfortable as can be throughout the entire process.