The Role
The Operations Manager will ensure smooth operations, formulate strategies, manage local partnerships, oversee technology implementation, and analyze performance results.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
We are looking for an Operations Manager to join our Operations team. As the Operations Manager, you will establish and lead the Malta-based Operations function. Your primary objective is to provide robust oversight and governance of outsourced Group Operations and Treasury functions, specifically focusing on client funds processes impacting the Malta entity. You will ensure that all outsourced activities are fully understood, monitored, and compliant with local and international regulatory standards.
What I'll be doing?
- Governance & Outsourcing oversight
- Develop and maintain a comprehensive oversight framework for Group-outsourced Operations and Treasury processes related to client funds.
- Maintain a detailed Outsourcing Inventory and ensure all arrangements include clear SLAs, KPIs, and robust change control mechanisms.
- Develop and monitor Exit Provisions and business continuity plans for outsourced functions.
- Ensure all outsourcing frameworks align strictly with EBA Guidelines on Outsourcing and DORA (Digital Operational Resilience Act) for ICT-related components.
- Client Funds & Treasury Management
- Own the Malta function’s responsibility for overseeing merchant pay-ins and pay-outs for dLocal Limited.
- Monitor Treasury operations to ensure liquidity and processing efficiency meet all Merchant SLA commitments.
- Act as the primary escalation point for operational bottlenecks or failures within the client funds lifecycle.
- Assurance & Risk Management
- Verify that Group-level processes satisfy local Malta-specific regulatory requirements.
- Collaborate with the "Finance & Operations Assurance" lead to conduct regular reviews of operational controls and reporting accuracy.
What skills do I need?
- Must be a Pre-Qualified (PQ’d) individual, ideally within Accountancy, Finance, or a related regulatory field.
- Proven experience in Operations Management within the Financial Services or FinTech sectors, specifically dealing with EMI (Electronic Money Institution) or Payment Service Provider frameworks.
- Deep understanding of MFSA requirements, EBA Outsourcing Guidelines, and DORA.
- Familiarity with Treasury management systems, client fund safeguarding protocols, and automated payment flows.
- Strong leadership capabilities with the ability to influence stakeholders at both the local Board level and Group level.
- Fluent in English; Knowledge of Spanish is a plus
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: We have flexible schedules, and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world, coworking with your team? We’ve got your back!
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Top Skills
SQL
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
