The Role
The Operations Manager will ensure smooth operations, formulate strategies, manage local partnerships, oversee technology implementation, and analyze performance results.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
We are looking for an Operations Manager to join our Operations team. The main objective is to ensure our operations run smoothly and all the processes are productive, effective and that we have the best local integrations we are capable of. Plus, the capacity for business analysis and finding new business opportunities.
What I'll be doing?
- Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
- Implement efficient processes and look for new opportunities
- Oversee the implementation of technology solutions throughout the organization
- Manage relations and negotiations with partners and local acquirers
- Evaluate risk and lead quality assurance efforts
- Analyzing performance results and optimize accordingly
- Understand dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
- Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc).
What skills do I need?
- Experience in the payments industry
- Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
- Experience leading a team
- Knowledge of data analytics and reporting
- Knowledge of SQL required
- Familiarity with all business functions, including legal, finance, product and IT
- Outstanding presentation, reporting and communication skills
- Attention to detail
- Curious profile and positive attitude
- Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
- Ability to work with tight deadlines
- Fluent in written and verbal English
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: We have flexible schedules, and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world, coworking with your team? We’ve got your back!
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
Top Skills
SQL
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
