Operations Manager

A bit about us 

Trek and BCycle is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job LocationBCycle Santa Barbara

Summary

Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.
 
Our mission is to create products we love and take care of our customers. We value our people, making sure we put the best team on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality.
 
Trek & BCycle, its bike share subsidiary, are proud to relaunch bike share in Santa Barbara, with a brand new, all electric pedal assist bike fleet. With this relaunch, Santa Barbara bike share program will join the e-bike revolution, bringing 300+ e-bikes to the city and changing the way people move through it.

Job Description

Position Summary

Santa Barbara BCycle is looking for a qualified full-time Operations Manager to build and lead a fast-paced, customer-focused, fun and hardworking technical operations team. The BCycle Operations Manager will be a dependable, organized, self-starter who enjoys the challenge of a dynamic environment, is adaptable, works well with a variety of people, Prospective employees must possess excellent bike mechanic, technical, management, and customer service skills. The ideal candidate is team driven, goal oriented, and self-motivated.

Responsibilities

• Build, train, lead, and manage a team of Service Technicians to ensure that BCycle’s fleet of electric bikes and stations are a reliable and attractive service for the community; These duties will include:
  • Station and dock mechanical and technical performance
  • Station power management
  • Bike fleet power management and maintenance
  • Bike station rebalancing
  • Station and bike cleanliness
  • Customer service & special event support
• Lead a team of Service Technicians, including hiring, training, scheduling, and performance evaluations
• Manage workshop operations and service vehicle fleet including tool and maintenance parts inventory
• Manage & forecast Tech Operations budget
• Support station installation and removal process, coordinating vehicle support and staff
• Coordinate with customer service and operation feedback to serve the needs of customers
• Work under the guidance of the General Manager
• Utilize analytics and system software to support operational excellence

Required Qualifications

• High proficiency in Excel, Word, Microsoft Applications, and ability to learn new software.
• Excellent organization, written and verbal communication skills; ability to meet deadlines.
• Prior experience directly managing a team of employees.
• Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, manufacturers, subcontractor(s) and clients.
• Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system.
• Organized thinker, with the ability to self-direct under a high-visibility, start-up environment responsible for delivering a 24/7 public transit service.
• Ability to drive continuous improvements of the operations that are in line with international standards and company corporate initiatives.
• Comfortable in a high-pressure, high-visibility, start-up environment.
• Ability to adapt to changing roles.
• Valid driver license and clean driving record (no major violations in past 5 years; no more than 2 minor in past 3 years).
• Job may require hours that exceed 8 hours per day and/or 40 hours per week. May require on-call support & availability nights and weekends.
• Requires stooping, reaching, biking, and lifting of 60+ pounds.
• Small team skills and a willingness to have fun while completing the goals are a must!

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish the needs of BCycle.

Preferred Qualifications

• A familiarity with Bosch Ebike Systems and Bosch Tech Certified.
• 3+ years of experience leading and managing teams or bike share / micro mobility operations.

Compensation Range

Annual Salary $65,000.00 - $70,000.00

Trek and BCycle Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish