Summary: As the Operations Manager, you are responsible for ensuring the warehouse achieves operational excellence through prioritizing safety, quality, and productivity in a collaborative atmosphere while upholding our core values. In addition, you will identify and develop talent, manage the budget, ensure customer satisfaction, and identify opportunities for business growth.
Essential Duties: Essential job duties for this position include the following items.
Develop and Implement Operational Strategies: Define and execute operational strategies that align with the company's objectives & values, focusing on inclusion, and leading cross-functional discussions to drive the operational direction for analytics, safety, engineering, human resources, finance, material handling, and customer satisfaction.
Culture and Leadership: Foster a positive and inclusive workplace culture that promotes teamwork, accountability, and continuous improvement. Mentor and motivate warehouse staff to achieve their full potential with a focus on key talent development.
Customer Relations: Foster positive relations with customers to understand their requirements and expectations. Ensure orders are processed accurately and on time, addressing any customer concerns promptly. Collaborate with support teams to enhance satisfaction and loyalty.
Develop & Deliver Impactful Presentations: Create and deliver compelling presentations that highlight the company's performance, process improvements, areas of excellence, and opportunities using relevant data and key performance indicators for consumption by internal and external customers.
Budgeting: Develop and oversee warehouse budget, including expenses, labor costs, and capital expenditures. Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.
New/Expanding Business Opportunities: Assess the feasibility and coordination of new business opportunities, including expansions, additional product lines, or partnerships. Collaborate with executive leadership to develop strategies for business growth.
Adequate Staffing: Regularly communicate with recruitment to understand current and future staffing needs. Providing input and insights into workforce planning. Monitor staffing, identify gaps, and work proactively with cross-functional teams to close the gaps.
Engineering and Analytical Excellence: Collaborate with the operational excellence team to develop and implement innovative solutions for warehouse optimization. Stay up to date with the latest advancements in warehouse technology and automation.
Safety and Compliance: Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees. Partner with safety team to stay up to date with industry regulations and compliance requirements, ensuring the warehouse operates within legal boundaries.
Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.
Additional Duties: Perform tasks assigned to support dynamic changes in business conditions.
Preferred QualificationsQualifications: To perform this job successfully, the Operations Manager must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill, and ability required.
Education/Experience:
Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
Proven experience in warehouse management with a record of accomplishment of improving operational efficiency.
Exceptional problem-solving and analytical skills to develop and drive warehouse strategy.
Commitment to promoting a positive workplace and safety-first culture.
Knowledge of Lean and Six Sigma principles as a plus.
Intermediate proficiency in using warehouse management software and Microsoft Office Suite.
Bachelor’s degree in business, supply chain, engineering, analytics or related field or equivalent work experience.
Skills Required
- Strong leadership and communication skills with the ability to motivate and manage a diverse team
- Proven warehouse management experience with demonstrated operational efficiency improvements
- Exceptional problem-solving and analytical skills for developing and executing warehouse strategy
- Commitment to a positive workplace and safety-first culture
- Knowledge of Lean and Six Sigma principles
- Intermediate proficiency with warehouse management software and Microsoft Office Suite
- Bachelor’s degree in business, supply chain, engineering, analytics, or a related field, or equivalent work experience
What We Do
HODGE is a family-owned supply-chain services company operating across logistics, material handling, and real estate. It sells and services material-handling equipment, supports customer warehouse operations and logistics, and builds and maintains real-estate developments. The company positions itself as a supply-chain partner, combining spaces, systems, equipment, and people to deliver integrated, customer-specific solutions while emphasizing innovation, service, and family values for businesses.
.png)
