We’re looking for an experienced Operations Manager to join our Healthcare division, leading a portfolio of around four large contracts across the North, covering sites from Nottingham through to Liverpool. You’ll be responsible for the operational and commercial performance of your contracts, working closely with Site Managers and teams to deliver high standards of service, customer experience and financial performance.
We’re looking for someone with strong retail or multi-site operational experience who is confident leading large, diverse teams and managing complex contracts. Previous hospital or healthcare experience isn’t essential, but you’ll need to be operating at Operations Manager level or be an experienced Operations Support professional ready to take that next step.
Working Pattern: 5 days over 7 (predominantly Monday to Friday)
Salary: £Competitive + Company Car/Car Allowance and 15% KPI performance bonus
Job ID: 8086
What you’ll be serving up…As an Operations Manager, you’ll be responsible for the operational and commercial performance of your sites, leading and developing teams to deliver an efficient, high-quality service to Elior UK, our customers and clients.
- Leading, motivating and developing teams across multiple sites
- Supporting Site Managers with recruitment, training, development and performance management
- Managing budgets and identifying opportunities to improve financial performance
- Building strong internal and external relationships, including client liaison and management reporting
- Driving operational excellence, customer service and consistently high standards
- Supporting menu planning and ensuring food quality and service standards are maintained
- Planning and delivering effective mobilisation and demobilisation of contracts, working with relevant support functions
- Ensuring sites operate in line with Elior’s policies, procedures, compliance requirements and brand standards
- Proven experience managing multiple sites and teams, ideally within contract catering or a similar multi-site environment
- Strong commercial understanding, with experience managing budgets, controlling costs and driving financial performance
- Experience building and maintaining successful client and customer relationships
- A genuine passion for delivering customer service excellence
- The ability to inspire, motivate and develop large, diverse teams
- Strong communication, organisational and relationship-building skills
- A proactive approach with the ability to manage competing priorities effectively
- Experience of contract catering is desirable, but we’re also open to candidates with strong transferable multi-site operational experience.
At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.
Here’s a taste of what you can expect when you join us:
- Free lunches provided
- Flexible and part-time working opportunities
- Company car or car allowance
- Private Healthcare
- 33 days holiday, with the option to buy up to an additional 10 days per year
- Rewarding bonus package up to 15%
- Enhanced family, personal and compassionate leave policies
- Paid volunteering days
- Training, development and career progression opportunities
- Pension scheme, life assurance and financial wellbeing support
- Salary Advance, giving you access to a portion of your pay before payday
- A supportive, inclusive culture where everyone can thrive
Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:
- 24/7 virtual GP appointments
- Mental health support, counselling and therapy sessions
- Physiotherapy services and second medical opinions
- Online gym and workout programmes
- Legal and financial advice
- Nutrition, fitness and lifestyle guidance
- Meditation and mindfulness resources
- Dedicated wellbeing helplines and expert support whenever you need it
At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.
We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.
Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.
We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Skills Required
- Proven experience managing multiple sites and teams
- Strong commercial understanding, including budget management, cost control, and financial performance improvement
- Experience building and maintaining successful client and customer relationships
- Ability to deliver excellent customer service
- Ability to inspire, motivate, and develop large, diverse teams
- Strong communication, organisational, and relationship-building skills
- Proactive approach and ability to manage competing priorities
- Experience in contract catering
- Strong retail or multi-site operational experience
What We Do
Elior UK provides catering, hospitality, reception and broader facilities-management services across workplace, care and retirement living, NHS trusts and hospitals, education, stadia, attractions and heritage sites, and defence. Its purpose is to enrich clients’ and customers’ lives through food and service delivery, supported by training, development, corporate social responsibility, innovation, digital, branding and concept-development capabilities for diverse sectors throughout the United Kingdom.
