Operations Manager

Organization Overview
A local nonprofit is a regional leader dedicated to solving homelessness through proven methods that promote self-sufficiency. Serving over a thousand individuals and families annually across multiple residential sites, we are committed to making a lasting impact in our communities.

The team is committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged in a manner that is strategic and cost effective to achieve our mission and goals. The Operations Manager must be a community advocate for our organization, our residents, and those in need of our services.

We are seeking a passionate and qualified Operations Manager to join our team and contribute to the success of our transitional housing programs. The ideal candidate will play a crucial role in providing The Operations Manager will be responsible for providing awesomely effective formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service and implement best practices across all levels of the organization. The Operations Manager is a member of the organization's Admin Team, reporting directly to the Chief Financial Officer.

REQUIRED QUALIFICATIONS
To be considered for the Operations Manager position, the following qualifications are essential.

• The position will be based in our Kansas City, Kansas office location.

• Minimum of two-year experience in key functions of facilities management

• Minimum of one year experience with Microsoft 365.

• Minimum of one year experience with Microsoft 365.

• Minimum of one year experience with FreshService.

• Minimum of one year's experience with Purchasing.

• Implement and maintain the right processes and practices across the organization.

• Knowledge of organizational effectiveness and operations management

• Experience budgeting and forecasting.

• Familiarity with business and financial principles

• Excellent communication skills

• Leadership ability

• Outstanding organizational skills

• Windows Computers – Familiar and comfortable using Windows based computers.

• Microsoft Suite of Products – Demonstrated ability to utilize software and web-based applications such as Outlook, Word, Excel, and PowerPoint.

• Ability to write reports and correspondence consistent with the duties of this position.

• Ability to effectively present information and respond to questions, inquiries, and/or complaints.

• Ability to learn and utilize office equipment, computers, and software especially as systems are upgraded.

• Maintain appropriate confidentiality.

• Excellent computer and keyboarding skills.

PREFERRED QUALIFICATIONS
Applicants must possess knowledge of or demonstrate experience in similar and transferable technical and operations managerial qualifications outlined below.

• Degree in Business, Operations Management, or related field (preferred)

POSITION SALARY & BENEFITS

• This is a new, full-time exempt hybrid position.

• The salary range for the position is $50,000-$60,000, with potential for adjustments based on individual skills, education, and qualifications.

• Paid training and onboarding.

• Comprehensive health, dental, vision, life insurance, and long-term disability insurance available on the first day of month following hire. The organization has defined medical controbution of $400 monthly.

• Retirement savings plan (403b) with 3% company match after one year of continuous employment. Match increases to 6% company match after five years of continuous employment.

• Annual personal time off.

• Paid parental leave after one year of continuous employment for up-to six weeks for birth, adoption, or placement of a child.

• 12 paid holidays + 1 Floating Holiday annually.

• Established Employee Assistance Program and self-funded Employee Assistance Fund.

• Discount of 25% at our Overland Park and Lee’s Summit Thrift stores.

• Annual professional development opportunities.

• Advancement opportunities within the organization.

• Positive and collaborative work environment.

ORGANIZATION CULTURE –

• Diversity – thrives because of a talented and diverse staff of more than 60 individuals working to end homelessness every day.

• Passion – members are passionate about ending homelessness one family at a time.

• Inclusion – proud to serve, appreciate, and welcome all families, singles, and youth experiencing homelessness in our community.

• Proven work experience as Operations Manager or similar role

• Knowledge of organizational effectiveness and operations management

• Experience budgeting and forecasting.

• Familiarity with business and financial principles

• Excellent communication skills

• Leadership ability

• Outstanding organizational skills

• Advocacy – advocates daily for our organization, our youths, and those in need of our services.

• Trustworthy – We hold ourselves to the highest legal, moral, and ethical standards.

• Fiscal Responsibility – We ensure that we are responsible with the resources graciously donated by our community to support our work.

• Life Changers – staff are comfortable making important, life changing decisions daily.

HIRING PROCESS

• After a review of the candidates resume submission, eligible candidates will be contacted to complete a telephone interview.

• If candidates’ knowledge, skills, and abilities are deemed adequate to continue the hiring process for the position, Hillcrest will conduct at least one in-person interview with the candidate. In-person interviews typically include the hiring manager and other staff members.

• If candidate is selected, they will be provided with a verbal and written offer of employment. Offer of employment will be contingent upon the completion of required background and reference checks.

Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. We welcome and encourage applications from individuals of all backgrounds, including those who have experienced homelessness.

Join us as an Operations Manager to lead impactful programs that empower individuals on their journey toward stability. Bring your passion for leadership and operational excellence to a role that truly makes a difference!

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching

• 403(b)

• Dental insurance

• Employee discount

• Flexible schedule

• Flexible spending account

• Health insurance

• Paid time off

• Retirement plan

• Vision insurance

Work Location: In person