Job Title
Operations ManagerJob Description Summary
Lead facilities operations across a major client portfolio, driving performance, safety and service excellence.Job Description
Auckland, New Zealand | Full-Time
Lead multidisciplinary trade teams on a major account
Influence operations, strategy and commercial outcomes
Join a global leader with strong career development opportunities
About the Role
We have an exciting opportunity for an experienced Operations Manager – Facilities Services to lead the delivery of maintenance and project services across a large and complex client environment.
Based onsite at the University of Auckland, you will be responsible for overseeing multidisciplinary teams across Electrical, Plumbing, HVAC, and Carpentry services, ensuring exceptional service delivery while meeting contractual, commercial, safety and operational objectives.
This is a highly visible leadership role where you'll drive operational excellence, foster strong client partnerships, and create a high-performance culture focused on safety, quality and continuous improvement.
Key Responsibilities
Lead the day-to-day delivery of facilities maintenance and minor works services
Ensure contractual obligations, KPIs, and service level agreements are consistently achieved
Oversee planned, preventative, reactive, and corrective maintenance programs
Manage operational performance through effective planning, scheduling, and resource allocation
Build and maintain strong relationships with clients and key stakeholders
Lead, coach, and develop supervisors, technicians, tradespeople, and subcontractors
Drive a strong safety-first culture and ensure compliance with all regulatory requirements
Manage operational budgets, profitability, labour utilisation, and contract performance
Identify and deliver revenue growth and service improvement opportunities
Oversee subcontractor and supplier performance to ensure quality and compliance
Drive continuous improvement initiatives across systems, processes, and service delivery
About You
8+ years' experience in facilities management, building services, maintenance services, or a related operational environment
Proven experience leading multidisciplinary trade teams
Strong understanding of Electrical, Plumbing, HVAC and Carpentry service delivery
Demonstrated success managing complex service contracts and client relationships
Strong commercial acumen with budget and financial management experience
Excellent stakeholder engagement and communication skills
Strong problem-solving and decision-making capabilities
Full New Zealand Driver License
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.
Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
What We Offer
Leadership role on a high-profile and prestigious client account
Opportunity to lead diverse trade and facilities management team
Exposure to complex facilities and operational environments
Strong career progression opportunities within a global organisation
Collaborative and supportive team environment
Opportunity to drive innovation, operational excellence and continuous improvement
Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.
INCO: “Cushman & Wakefield”
Skills Required
- 8+ years' experience in facilities management, building services, maintenance services, or a related operational environment
- Proven experience leading multidisciplinary trade teams
- Strong understanding of Electrical, Plumbing, HVAC and Carpentry service delivery
- Demonstrated success managing complex service contracts and client relationships
- Strong commercial acumen with budget and financial management experience
- Excellent stakeholder engagement and communication skills
- Strong problem-solving and decision-making capabilities
- Full New Zealand Driver License
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
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