What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Manager Operations - Ground Operations
We are looking for an Operations Manager based in Singapore to lead a team of Ground Operations employees and collaborate with internal/external business partners.
Job Description Summary
To effectively manage assigned Operational resources, ensuring that department or operational goals are achieved, and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with enterprise goals and regulatory requirements.
Roles & Responsibilities
- People and Performance Management: Lead, recruit, develop, empower, motivate and manage team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. As a People Manager, you will be responsible for the employee life cycle of your division including hiring, developing, discipline management and termination.
- Processes and Procedures: Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time. Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department.
- Takes steps to ensure any changes are implemented: Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
- Reporting and Data Management: Arranges completion of accurate and timely reporting across area of responsibility. Provides reports, presentations and relevant information to senior management as required. Ensures the effective development and use of information or record management systems or reporting practices. Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
- Planning: Plans and schedules resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updates on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business. Evaluates short/medium term resource requirements.
- Project Management: Oversees team projects/initiatives in order to deliver planned results on time and within budget. Supports the team using project management tools and processes to plan, control and execute various project /programs.
- Continuous Improvement: Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying Quality Driven Management (QDM) principles. Establish a customer-centric culture focused on delivery reliability and service quality
- Budget Management: Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procurement.
Requirements:
- Education: Bachelor’s Degree in any field
- Experience Five (5) years’ experience in logistics/express courier/transport industry, process engineering, industrial engineering or other relevant experiences.
- Valid Class 3/3A Singapore Driving License or ability to immediately convert/obtain a class 3/3A Singapore Driving License
- Data-driven mindset with strong analytical and problem-solving skills
- Strong organizational, time management, and decision-making skills
- Excellent communication and stakeholder management abilities
Work Location:
FedEx South Pacific Hub
90 ALPS Avenue, Airport Logistics Park, Singapore 498746
Job Posting End Date:
2026-08-01Skills Required
- Bachelor's Degree in any field
- Five (5) years' experience in logistics/express courier/transport industry, process engineering, industrial engineering or other relevant experiences
- Valid Class 3/3A Singapore Driving License or ability to immediately convert/obtain a class 3/3A Singapore Driving License
- Data-driven mindset with strong analytical and problem-solving skills
- Strong organizational, time management, and decision-making skills
- Excellent communication and stakeholder management abilities
FedEx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FedEx and has not been reviewed or approved by FedEx.
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Healthcare Strength — Access to medical, dental, and vision coverage is highlighted for direct FedEx roles, often with short waiting periods and eligibility for part‑timers who meet hour thresholds. Feedback suggests these plans, combined with paid parental leave, are perceived as a strong part of the package.
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Retirement Support — A company 401(k) with match is emphasized, with eligibility beginning soon after hire in many roles and current plan materials maintained centrally. Feedback suggests this steady retirement vehicle helps offset base‑pay concerns for some roles.
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Leave & Time Off Breadth — Paid time off programs that can scale to multiple weeks, plus holiday and sick time, are called out across postings. Feedback suggests this time‑off breadth provides meaningful value alongside hourly wages, especially where overtime ebbs and flows.
FedEx Insights
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
