The Role
Leads customer-site operations for autonomous vehicle demos, pilots, proofs of concept, rollouts, and deployments. Oversees vehicle maintenance, compliance, safety, configuration, integration, verification, customer communications, and operational planning. Coordinates with customers and internal Testing, Product, Engineering, COO, and leadership teams. Leads deployment teams, manages customer-site activities, supports relationship expansion, and drives successful product and operational outcomes. The role is expected to be performed on-site at a Dallas customer location.
Summary Generated by Built In
The Operations Manager - Site Lead will assist and drive activities related to a variety of customer operations (such as on-site pilots, Proofs of Concept, rollouts, etc.) and ensure smooth operations of vehicles, testing, and continued development of our products and features. This role will be focused on the execution of various operational tasks, including customer relations, strategic communication, vehicle maintenance and compliance, and assisting with planning and execution of demos, pilots, POCs, launches, etc. This role will work closely with the COO, Product team, and the leadership team to drive a variety of positive customer and operational outcomes.
Specific Responsibilities:
Internal Operations & Compliance: Work closely with Testing, Product and Engineering teams to ensure execution of any internal operations and vehicle compliance, including insurance, registrations, special reporting, etc. Ensure that safety is always of highest priority in operations. Build and iterate forecasts and outlines of future operational plans, deployments and more based on aligning timing and expectations and resources of everyone involved.
Customer Operations: Strategically oversee and execute any customer engagement and communication with any form of ISEE vehicles and staff operating at a customer site (Demo, Pilot, POCs, Rollouts). Coordinate the day-to-day activities with customer Operations teams. Help with relationship expansion strategies and initiatives with customers to help drive product and customer-focused strategies.
Deployment: Lead a team to ensure seamless client delivery, including program management, operational consulting and system configuration / integration. Manage configuration, integration and verification for autonomous system deployments.
Qualifications
- 5+ years of explicit experience in Operations within a related industry in either logistics, trucking, AV, warehouse, automotive.
- MBA degree strongly preferred, or 2+ years of additional work experience
- Experience with broad variety of business and operations data to support strategic decision making
- Ability to communicate strategically to build strong trust and relationships, and help drive mission-critical initiatives
- Detail Oriented - ability to dive deeply into complex documents and details, while also being able to see the larger picture
- Willing to travel and can work with teams across multiple locations
The expectation of this role is to be on-site and in-person at Dallas customer site.
Skills Required
- 5+ years of explicit operations experience in a related industry such as logistics, trucking, autonomous vehicles, warehousing, or automotive
- MBA degree
- Alternatively, 2+ years of additional work experience in lieu of an MBA
- Experience working with a broad variety of business and operations data to support strategic decision-making
- Strategic communication skills to build trust, relationships, and drive mission-critical initiatives
- Strong attention to detail and ability to understand complex documents while maintaining a broader perspective
- Willingness to travel and work with teams across multiple locations
- Ability to work on-site and in person at the Dallas customer site
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
ISEE is an autonomous driving technology company, spun out of MIT, whose humanistic, AI-powered, self-driving yard trucks are modernizing the global supply chain for the world’s leading companies. ISEE autonomous yard trucks are helping customers like Maersk, Lazerspot, and Fortune 100 retail companies automate their logistics hubs and achieve even greater yard safety, cost savings, consistent driving performance, and reliable driving capacity. With proprietary technology that anticipates unexpected behavior better than any other solution on the market, ISEE is poised to become a leader in the $100B global autonomous yard truck market.
