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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
このポジションについてSalesforceをご利用のお客様を成功に導くサクセスプラン（Success Plan）は、お客様のニーズにあわせた3種類のプランをご用意し、リソース、ガイダンス、技術サポートを提供します。そのサクセスプランのオペレーションに責任を持ち、サービスデリバリーチームがお客様の成功を促進できるよう、重要な役割を果たすのがカスタマーサクセスのオペレーションズチームです。
本ポジションは最上位のサクセスプランである Signature Success Plan において大きなサービスの一つである、カスタマーサクセスマネージャー（CSM）のオペレーションに責任を持ち、CSMの組織（アカウントサクセスチーム）が最高のパフォーマンスを発揮できるよう、オペレーションの基盤を作り、継続的に進化させる役割を担っています。AIツールや最新テクノロジーを活用し、CSMマネージャーと緊密に連携しながら、オペレーションの効率化・高度化を推進していただきます。AIやデータを活用し、プロセスを磨き、チームの生産性を高める仕事に情熱を持てる方にとって、非常にやりがいのあるポジションです。
- アカウントサクセス（CSM）チームのオペレーション全体を俯瞰し、CSMマネージャーと共に効率化・自動化の機会を継続的に特定・実現する
- Salesforceを中心としたシステム・ツールのオペレーション設計と運用改善を主導し、CSMが現場で活用できる仕組みを作る
- ワークフローの標準化・最適化を行い、チーム全体の生産性向上を実現する
- AIツールを含む新テクノロジーの導入から定着活用まで、エンドツーエンドでプロジェクトをリードする
- CSMチームメンバーへの新ツール・プロセスの導入支援とトレーニングを実施し、確実な活用定着を実現する
- 最新テクノロジーのトレンドをキャッチアップし、チームへの展開に向けた提案・実行を行う
- 大規模なオペレーション変更に伴う変更管理プロジェクトをリードし、スムーズな移行と高い定着率を実現する
- 組織内外のステークホルダーと密接に連携し、プロジェクトの円滑な進捗と目標達成を確保する
- オペレーションデータを活用した課題特定と改善策の立案・実行を担う
- 分かりやすいレポート・ドキュメントを作成し、CSMマネージャーに活用できるインサイトをタイムリーに提供する
- CSMマネージャーとの緊密な連携を通じてチームのニーズと課題を深く理解し、オペレーション改善に反映させる
- 社内各チームと連携し、一貫したカスタマーサクセス体験を実現する
- グローバル本社のオペレーションズチームと協働し、グローバルスタンダードをローカライズして展開する
- 組織のリーダー・マネジメントへ効果的に情報を伝える日本語での高いコミュニケーション力
- グローバルチームとの連携・議論ができる、ビジネスレベルの英語力
- AIツールの導入・定着化プロジェクトをリードした経験
- Salesforceなどの業務アプリケーションのオペレーション設計・運用経験
- 大規模な変更管理プロジェクトをリードし、利用ユーザーの高い活用定着率を実現した実績
- 複数のプロジェクトを同時進行で管理し、期限内に成果を出せるプロジェクトマネジメントスキル
- カスタマーサクセスに関するデータを分析し、傾向・課題・改善ポイントを特定する実践的なデータ分析スキル
- データやロジカルシンキングを活かした、分かりやすく説得力のある資料・ドキュメントの作成能力
- チームメンバーやステークホルダーと良好な関係を築き、積極的に協業できるコラボレーション力
- 指示を待つのではなく、自ら主体的に行動することができるリーダーシップ
- Salesforce製品の認定資格
- プロジェクトマネジメントの資格
- カスタマーサクセス・アカウントマネジメントの実務経験
- 韓国語・中国語の言語スキル
- BtoBテクノロジー企業でのオペレーション経験
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- High-level Japanese communication skills for senior leaders and management
- Business-level English for collaboration with global teams
- Experience leading AI tool implementation and adoption projects
- Experience designing and operating business applications, especially Salesforce
- Proven experience leading large change-management projects with strong adoption outcomes
- Project management skills managing multiple concurrent projects to delivery
- Practical data analysis skills to identify trends and recommend improvements
- Ability to create clear, persuasive documents and reports using data and logical thinking
- Collaborative teamwork and proactive leadership
- Salesforce product certifications
- Project management certification
- Hands-on customer success or account management experience
- Korean or Chinese language skills
- Operations experience at a B2B technology company
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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