Operations Manager (Onsite)

Who We AreJoin a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThis role may have direct reports or may be a functional manager with no direct reports who manages an operational function with organizational impact.
Manages the day-to-day Mortgage Post Closing operations of a segment of the organization’s operations in compliance with established procedures for the organization. Participates in developing, interpreting, and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all customers.

What You'll Do

• Manages the day-to-day Mortgage Post Closing operations of a group of professionals who have responsibility for operations and project outcomes. May provide direct and indirect supervision of teams.
• Creates project plans. Identifies and leverages resources.
• Influences outcomes and assures that all employees within area of responsibility are working towards a common goal.
• Participates in the decision-making process regarding capital expenditures and asset redeployment activities.
• Responsible for adherence to operating budget guidelines regarding all expenses.
• Actively participates in all activities which support the organization’s goals and objectives.
• Contributes to and drives project reviews and approves detailed designs and cost estimates for projects.
• Participates in the development of both short and long-range plans for the organization and provides input to operational decisions to clarify or modify project plans, and/or schedule requirements.
• If the employee in this role has direct reports: Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring recommendations and gets input from Senior Management/Executive Management.
• Coordinates with outside vendors to help facilitate building maintenance as needed
• Interacts with internal IT teams to help troubleshoot onsite server issues as they arise

What You'll Bring

• Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role
• Experience in the mortgage industry is preferred
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
• Solid administrative and management skills
• Project management and planning skills
• High level of business acumen, strategic agility, ability to develop others, and influence change
• Analysis and negotiation skills
• Excellent interpersonal and communication skills
• Ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
• Successful track record designing, developing, and executing complex projects in area of functional expertise.
• Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results.  Familiar with competitor, financial and industry dynamics
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business

Salary Range: $75,375.00 - $100,475.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.