The Role
Manages last-mile operations, P&L, inventory, performance metrics, policies, budgets, and operational strategies. Leads, coaches, and develops direct reports while ensuring financial and operational objectives are met. Oversees process compliance, continuous improvement, new service and system implementations, client metrics, quarterly business reviews, and growth initiatives. Requires strong business acumen, analytical skills, Excel proficiency, and substantial logistics or supply chain management experience, preferably in third-party logistics or distribution environments.
Summary Generated by Built In
The Operations Manager will have operations (& all metrics), P&L and inventory management responsibility for assigned operation. This will include the management, coaching and development of direct reports, documenting and monitoring goals and objectives and seeking operational excellence through consistent execution of processes with discipline and rigor.
ESSENTIAL FUNCTIONS
- Directs, develops, implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the organization’s goals and objectives.
- Directs the operations meeting organizational financial objectives and meeting organizational goals.
- Establishes and maintains operational policies and procedures, and oversees compliance of established Company policies. Evaluates current and proposed systems and procedures and determines and implements changes as necessary.
- Contributes to the overall short-and long-range planning process and in the establishment and assessment of the organization’s annual operating budget.
- Ensures attainment of efficient and economical performance in relation to profit and year-end goals.
- Participates in the investigation and implementation of new services, manufacturing processes, and product or systems technologies to meet the organization’s objectives.
- Participates in quarterly business reviews in conjunction with business development
- As part of new business growth supports the introduction of new operational systems.
- Maintains and measures all key metrics across full client base -analytical thinking required.
- Demonstrate FIDELITONE's values (Curious, Customer-Centric, Accountable, Collaborative) and promote/recognize them throughout the organization.
Required Skills
- Must have integrity and be dedicated to the principles of developing a strong organization and have well developed coaching and counseling skills.
- Effective leadership and staff management skills are required.
- Superior business acumen is essential. Must exhibit a professional manner in dealing with others including superiors, colleagues, and individuals inside and outside of the company; and work to maintain constructive working relationships.
- Specific experience with companies providing value added services in distribution and inventory management for retail and consumer goods companies is necessary.
Required Experience
- At least 5-10 years of operations, management experience with the majority in logistics and supply chain services environments, either with a third-party logistics provider or for a company heavily involved in this area is required.
- Comfortable with creating and maintaining analytical worksheets in Excel.
- Ability to transform data into implications that enable continuous improvement opportunities to be achieved.
About
FIDELITONE helps clients earn their customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients’ business performance and profitability.Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.
Skills Required
- Integrity and dedication to developing a strong organization
- Well-developed coaching and counseling skills
- Effective leadership and staff management skills
- Superior business acumen and professional relationship-building skills
- Experience with value-added services in distribution and inventory management for retail and consumer goods companies
- At least 5-10 years of operations management experience, primarily in logistics and supply chain services environments
- Experience with a third-party logistics provider or a company heavily involved in logistics and supply chain services
- Ability to create and maintain analytical worksheets in Excel
- Ability to transform data into implications that support continuous improvement
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The Company
What We Do
FIDELITONE is a supply chain management firm that delivers exceptional customer experiences and helps you earn their loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery and service parts management.
