Job Title:
Operations Manager IJob Description
Operations Manager | Lublin, PolandLead People. Drive Performance. Create Impact.Are you an experienced people leader who thrives in a fast-paced environment?
We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees.
This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.
🌟 Why Join Us?
✅ Lead and inspire high-performing teams
✅ Partner directly with senior stakeholders and clients
✅ Drive operational strategy and business results
✅ Develop future leaders and shape team culture
✅ Work in a dynamic, people-focused environment
✅ Career growth opportunities within a global organisation
🎯 Your Impact
As an Operations Manager, you will:
🔹 Lead, coach, and develop a team of Team Leaders
🔹 Drive performance across service, quality, productivity, and customer experience metrics
🔹 Build strong relationships with clients and key stakeholders
🔹 Analyse performance data and implement improvement plans
🔹 Create an engaging, high-performing culture where teams thrive
🔹 Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results
🔹 Own operational success and continuously improve processes
🏆 What We're Looking For
✔ Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments
✔ Proven leadership experience managing leaders and large teams
✔ Strong stakeholder and client management skills
✔ Data-driven decision maker with excellent problem-solving abilities
✔ Passion for coaching, developing people, and driving performance
✔ Fluent Polish (C1/C2) and English (B2+)
👤 Ideal Candidate
You're a hands-on leader who loves developing people, solving challenges, and delivering results.
You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best.
If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.
📍 Location: Lublin, Poland🌍 Languages: Polish & English💼 Leadership Level: Operations Manager
Ready to lead, inspire, and make a difference? Apply today
Location:
Poland, LublinLanguage Requirements:
Time Type:
Full timeSkills Required
- Operations Manager experience, preferably in customer service, operations, or contact center environment
- Polish language skills at C1/C2 level
- English language skills at B2 level or higher
- Proven ability to lead, motivate, coach, and develop high-performing teams
- Experience providing constructive feedback, performance coaching, and development plans
- Strong analytical and problem-solving skills to identify process improvements
- Excellent organizational skills; ability to manage multiple priorities in fast-paced environment
- Confident communicator able to build effective relationships with internal and external stakeholders
- Flexibility to work a schedule aligned with business and client needs
- Previous contact center, BPO, or customer operations experience
- Associate's or Bachelor's degree in a related field
- Additional management experience, including mentoring and developing future leaders
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
