The Role
Lead and grow a 20+ warehouse team, design and own end-to-end operational flows, build processes and dashboards, analyze data to close gaps, collaborate cross-functionally, and drive high-quality customer experiences and continuous operational improvement.
Summary Generated by Built In
Upway is hiring an Operations Manager among its Operations team in the Benelux. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.
The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.
What you will do
- Lead a team of 20+ warehouse associates, with plans to double team size next year
- Design, build, and own key parts of the end-to-end operational flow
- Drive a strong customer-first mindset in all decisions and processes
- Deliver consistently high-quality warehouse performance, day after day
- Design, implement, and continuously improve processes to enhance customer experience and operational efficiency
- Build and maintain tools and dashboards to ensure full visibility on performance
- Collaborate cross-functionally to support rapid growth and expansion
- Lead by example and foster a high-performance team culture
What you will need
- Strong academic background (engineering, finance, business or similar)
- 2–5 years experience in Operations, Finance or similar
- Strong bias for action and speed of execution
- Fluent in English; French/Dutch is a plus
- Clear communicator with leadership ability in a warehouse environment
- Analytical and hands-on: solves problems fast and gets to root cause
- Thrives in fast-paced, high-change environments
- High ownership and accountability for results
- Detail-oriented with a drive for operational excellence
- Proactive, resilient, and willing to go the extra mile
- Creative, tests fast, learns fast, improves fast
Benefits
Upway operates in 5 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.
- You will receive equity shares in the form of stock options
- You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
- You’ll work in a fast paced environment, where we favor quick decision making and getting things done
- You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Skills Required
- Strong academic background (engineering, finance, business or similar)
- 2-5 years experience in Operations, Finance or similar
- Fluent in English
- French or Dutch language skills
- Leadership ability in a warehouse environment (clear communicator)
- Analytical and hands-on problem solving to find root causes
- Strong bias for action and speed of execution
- Thrives in fast-paced, high-change environments
- High ownership and accountability for results
- Detail-oriented with a drive for operational excellence
- Proactive, resilient, and willing to go the extra mile
- Creative, tests fast, learns fast, improves fast
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The Company
What We Do
Upway is a leading international marketplace for certified pre-owned electric bikes. Founded in 2021, the company specializes in the refurbishment and resale of e-bikes, aiming to make sustainable electric mobility accessible and affordable. Upway operates an extensive circular mobility network, partnering with retailers and individuals to recondition bikes and provide them with a one-year warranty across multiple countries, including the US and Europe.
