Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Operations Manager-Account Management PSCOD to join our Protection Services team in our office in Abu Dhabi.
Scope
Operations Manager-Account Management PSCOD AUH manages and operates day to day operations within their specific operations sections, focusing on required BU & client needs.
Responsible for smooth delivery of services and as per agreed SLAs and KPIs to valued clients.
Lead the operations team as well as guide and support coordinators, site supervisors, developing site SOPs and site assignment with making sure the quality standards, contractual deployment, revenue management, billing and ensure no commercial penalty to the business as well ensure full compliance of SIRA Regulations to avoid any violations and penalty.
Ensure all internal processes and data management including data dump, payroll, Power BI being reviewed, planning, and forecasting of attrition, annual leave to ensure no impact on contract profitability.
Effective communication with client through various channels including minutes of meeting of weekly/ monthly meetings.
Assist the Account Manager on all issues relating to the execution of the section objectives and operations including the delivery of cost effective, consistent, compliant and excellence in security services across the Transguard Group and to all their partners, clients, and customers.
Responsibilities
- Maintain and run the monthly budgets and P&L account for all division contracts, this includes the issuing of all invoices to clients and customers and recording any expenditure such as local orders.
- Revenue forecasting and responsible for capturing all billable positions revenues. Responding to client queries on invoicing and other commercial aspects.
- Overall accountability for contracts service delivery and contract performance, quality assurance and KPI achievement.
- Responsible for day-to-day communication with client on service delivery, scope, KPI and agreed SLAs.
- Arrange weekly/ monthly meetings with client and recording, circulation and tracking of agreed actions and meeting agenda. Addressing and resolving contractual breaches or client complaints with the assistance of operations coordinators, DOC, and SOC.
- Responsible for contractual service delivery by effective Initial project planning including logistics, Sourcing recruiting, project equipment and machinery as required.
- Responsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team as required.
- Ensure all licenses are up to date, managing renewals and ensure staff deployed across the locations are licensed.
- Proactively carry out site audit, clarifies, and validates all TGSS needs and requirements on a regular basis.
- Adhere to all internal processes and procedures and compliance with Group Policies and enforcement of Business Units and Group rules and regulations including fair working environment and Group CSR objective. Focusing on CI Saving and discussing saving ideas with Senior Managers.
- Support and participate in the development and implementation of departmental goals and objectives.
- Asset Management (Maintain Guard Tek and Radios).
- Handling BU champion responsibilities (ICT, Transport, ESP and IBSC).
- BU Forecast and handling the arrivals.
- Oversight on SIRA expiry and training plan.
- Interface regularly with the SOC; Supports the management and control processes for all operational areas, e.g., the auditing of contract performance on site.
- Maintain high standard levels while on road with TGSS vehicles and adhere with UAE driving rules and regulations.
Selection Criteria
- Minimum years of experience required. 5+ years of experience in the industry including at least 2 years in security operations.
- Minimum educational requirements, include must have certifications (if any): Higher Secondary or university Degree with attestation from home country and UAE MOFA and should be in the possession of SIRA Manager License.
- Skills – Hard:
- Reporting skills
- Performance Management
- Strategic Planning
- Staffing management
- Strong briefing and coaching ability
- Skills – Soft:
- Leadership skills
- Conflict Resolution
- Critical Thinking
- Effective Communication
- Customer Service Orientation
- Effective Listening
- Minimum English Language Level (by Transguard Group Standards)
- Time Management
Skills Required
- 5+ years of industry experience including at least 2 years in security operations
- Higher Secondary or University Degree with attestation from home country and UAE MOFA
- Possession of SIRA Manager License
- Experience maintaining monthly budgets and P&L, invoicing, and revenue forecasting
- Reporting skills and Power BI familiarity for data review and forecasting
- Performance management and strategic planning experience
- Staffing management, recruiting, and rostering experience
- Strong briefing, coaching ability and ability to conduct site audits/visits
- Knowledge of Guard Tek and asset management (radios)
- Minimum English language level (per Transguard standards)
What We Do
Transguard Group is a leading business support and outsourcing provider in the UAE, specializing in cash services, security, manpower, and integrated facility services.
