The Role
Manage end-to-end carrier process: vetting, booking, negotiating rates, dispatch-to-delivery tracking, and issue resolution. Maintain carrier relationships and backups, provide status updates to sales and stakeholders, and prioritize freight coverage to meet customer needs with minimal oversight.
Summary Generated by Built In
Operations Specialist
Cincinnati, OH - Full Time
Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise.
We are looking for an experienced Operations Specialist is responsible for the end-to-end management of the Carrier Process including negotiation, track & trace, and relationship development with carriers; in addition to communicating with internal stakeholders (Customer Sales Representative, Management) and when necessary external stakeholders (Customers). The purpose of the Operations Specialist is to procure the highest quality carrier at the best possible rate while also facilitating excellent customer service by obtaining status updates from carriers and providing communication to stakeholders per company procedure.
What We Offer
What You’ll Do
Where: On-site at 95 Glendale Milford Rd, Cincinnati, OH 45215
When: Monday-Friday 8:00am - 5:00pm.
Cincinnati, OH - Full Time
Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise.
We are looking for an experienced Operations Specialist is responsible for the end-to-end management of the Carrier Process including negotiation, track & trace, and relationship development with carriers; in addition to communicating with internal stakeholders (Customer Sales Representative, Management) and when necessary external stakeholders (Customers). The purpose of the Operations Specialist is to procure the highest quality carrier at the best possible rate while also facilitating excellent customer service by obtaining status updates from carriers and providing communication to stakeholders per company procedure.
What We Offer
- Competitive Base Pay (depending on education and experience)
- Monthly performance-based bonuses
- Full Benefits Medical Dental, Vision, Life, 401K Match
- High-Energy Culture Collaborative team environment
- No Non-Compete We invest in your success, not restrict your future
- Professional Requirements:
- GED required; college degree preferred or equivalent experience
- 2-5 years' experience in 3PL or Freight Brokerage
- In-office work hours: Monday – Friday 8:00am -5:00pm.
- Flexibility to work outside of in-office work hours including evenings, weekends and holidays is required as needed to ensure loads are on schedule and issues resolved.
What You’ll Do
- Book loads/cover freight with carriers (including carrier vetting and negotiation) for the assigned customers sales team by various methods including inbound and outbound phone calls, posting loads to freight boards, etc.
- Builds carrier book-of-business to establish deep capacity of coverage for regular lanes.
- Manage loads from dispatch to delivery and provide needed updates to customer sales team per company procedure.
- Minimal falloffs of Carriers and consistently secures back-up carriers.
- Resolve issues with carriers/loads as they arise and communicate them to the customer sales team and outside stakeholders if necessary.
- Consistently prioritizes and plans customer sales team’s freight coverage needs with minimal oversight in both short-term (same day, week of) and long term (next week, next month) scenarios to provide maximum time to source best carrier possible.
Where: On-site at 95 Glendale Milford Rd, Cincinnati, OH 45215
When: Monday-Friday 8:00am - 5:00pm.
Skills Required
- GED or equivalent
- College degree
- 2-5 years experience in 3PL or freight brokerage
- On-site work Monday-Friday 8:00am-5:00pm at Cincinnati office
- Flexibility to work evenings, weekends, and holidays as needed
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The Company
What We Do
Gateway Logistics, Inc. is a strategic third‑party logistics firm that provides freight brokerage and end‑to‑end supply‑chain solutions for shippers and carriers. Using technology, real‑time market intelligence and dedicated account teams, the company delivers routing, rate optimization and transparent customer service to support efficient freight movement and partner relationships across multiple industries.
