Operations Lead

The Operations Lead not only completes critical job tasks relating to the center, but also assists
record center and transportation specialist team members in daily operations through hands on
direction, at the advice and direction of Operations Supervisor or Operations Manager.
Primary Functions:
 Assist Operations Supervisor & Operations Manager in managing record center and
transportation specialist team members according to workload, schedules, time off, and
operations performed, in order to maintain & ensure accuracy, efficiency, and security, while
meeting Access SOP standards and Client Service Level Agreements.
 Follow through on daily operational tasks relating to the center including, but not limited to,
maintaining appropriate inventory, managing the destruction process for all clients, authorizing
vehicle rentals, facilitating Perm-Outs, and organizing records for Productivity, Safety,
Incentives, Maintenance, Meetings and Training issues.
 Under the direction of Operations Supervisor or Operations Manager set work schedules,
including vacations and time off, for all R/C and/or Transportation Specialist Team Members,
updating as necessary to maintain optimum effectiveness.
 Help train team members on systems, scanners, workflows and procedures and provide
feedback to Operations Supervisor or Operations Manager on team member performance, as
needed.
 Participate in interviews for new team members as needed.
 Participate in counseling R/C and Transportation Specialist Team Members when performance
issues arise and provide feedback to Operations Supervisor and Operations Manager on
performance reviews of team members.
 Ensure compliance with appropriate OSHA regulations and ensure all accidents and injuries are
properly reported.
 In conjunction with Operations Supervisor, ensure facility, as well as all vehicles, are safe and
clean and follow through on any repairs or maintenance as needed.
 Schedule and ensure completion of all scheduled R/C Audits.
 Notify the Operations Supervisor or Manager of all un-reconcilable exceptions within 48 hours.
 Organize and maintain records for all Productivity, Safety, Incentives, Maintenance, Meetings
and Training issues.
 Meet or exceed budgetary and KPI targets.
 Prepare input for the Operations Team to be placed in the annual Pro Forma/Budget.
 Communicate regularly with direct supervisor (Operations Manager) to notify him or her of any
potential issues, including but not limited to those relating to your job, or those relating to the
client.
Secondary Functions:
 Participate in safety and security drills and advise the appropriate manager of any violations.
Operations Lead Page 1 of 2
 Know and understand defined role in the Company Disaster Recovery Plan.
 Travel between facilities when necessary.
 Collaborate with team members.
 Participate in quarterly safety meetings.
 Participate in weekly R/C and Transportation Specialist Team Meeting.
 Work overtime as needed.
Other Responsibilities:
 Comply with all company policies and procedures.
 Other duties as assigned by Supervisor.
Education and Years of Experience:
 High school diploma or equivalent required.
 3 years past work experience in a service industry and/or a team focused environment required.
 1 year prior experience leading service-oriented teams required.
Certifications, Licenses, Credentials:
 None
Knowledge, Skills and Abilities:
 Strong communication skills, both oral and written.
 Must possess basic computer skills.
 Must have basic supervisory skills.
 Strong attention to detail.
 Strong customer service skills; values customers and communicates with them in a professional
manner.
 Ability to work collaboratively in a team environment.
 Ability to adhere to and enforce all security procedures.
 Must have the ability to guide and educate team members on daily activities.
Physical Requirements (lifting, etc.):
 Routine lifting of 20-60 pounds.
 Routine scanning of materials.
 Overhead reaching.
 Routine bending and stretching.
 Able to operate forklift and/or pick lift.
 Must be certified to operate forklift and/or pick lift.
 Must be able to climb stairs and use tools to maneuver materials.

$23.00