Operations IT Manager

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Operations IT Manager located in Bielsko-Biała, Poland.

Reporting to the Director, Information Technology, the Operations IT Manager role involves  performing a wide range of tasks varying form individual contributor to project manager for medium to large size projects, in order to provide business analysis and recommend / implement automated solutions in support of financial processes and to ensure that the technical requirements are met in each development and testing environment.

What a typical day looks like:

• Plan, prioritize, and manage IT support and maintenance activities to ensure that organization’s information systems function reliably and that IT resources are used effectively.
• Research, evaluate, and recommend hardware and software products that will enhance the capabilities of the organization’s information systems.
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured, and maintained to best meet these needs.
• Lead, direct, evaluate, and develop a team of information systems professionals and support staff to ensure that the organization’s information systems are supported effectively and within budget.
• Approve system development cost estimates, budgets, and schedules.
• Direct daily department activities in order to maximize system utilization and support business needs as it pertains to a site’s IT infrastructure. Examples include IMAC, VMAC, and responding to Help Desk tickets.
• This IT infrastructure includes (but is not limited to) LAN, WAN, telephony, server administration, desktop support, printers and barcode scanners.
• Manages the relationship with the service providers of any outsourced infrastructure component. This includes managing the service level agreement, change management, maintaining a thorough understanding of cost issues including participating in negotiation of new cost schedules.

The experience we’re looking to add to our team:

• Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent practical experience
• At least 8-10 years of progressive experience within IT or technology-related functions, including leadership responsibility
• Firm understanding of SAP manufacturing processes and IT compliance
• Strong expertise across IT operations, infrastructure, service and vendor management, with the ability to balance strategic thinking and hands-on execution
• Proven experience leading teams, projects, or major initiatives, with the ability to influence across departments and senior stakeholders
• Excellent communication and stakeholder management skills, including the ability to present complex or sensitive topics confidently to senior leadership
• Strong analytical and problem-solving capabilities, with the ability to interpret complex technical, operational, and business data
• Comfortable working with ambiguity and complexity, independently defining methods, processes, and solutions for new or evolving challenges
• Demonstrated ability to mentor, coach, and develop team members, fostering a culture of continuous improvement and collaboration
• Experience working across large sites, business units, or regional environments is a strong advantage

What you’ll receive for the great work you provide:

• An interesting and challenging job in an experienced and great team
• Substantive support in the adaptation process
• Participation in international projects and collaboration with high-class specialists
• Access to modern technologies
• Benefits Package (private medical care, life insurance and benefit card).
• Clear promotion criteria
• Employment contract

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