Operations & Finance analyst (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

Glovo  is looking for a dynamic and analytical financial professional to support the Customer Compensations team in our headquarters in Barcelona. The Customer Compensation team’s goal is to maximize customer retention on our daily operations at a minimal cost, bringing the best return on investment for each of the Glovo markets. You will act and operate as the finance and controlling lead within the global team, providing both clear assessments of costs deviations and identifying saving and revenue opportunities for all Glovo countries, aggregating a budget of high double digit millions a year. 

Be a part of a team where you will:

• Be the point of contact for the whole company in terms of Customer Compensations spend, deviations vs Business plan and cost saving opportunities
• Understand the operations model in Glovo to provide advice to the different teams in terms of Customer compensation spend to improve customer retention, orders and Glovo’s EBITDA
• Own the monthly global finance reporting to FP&A and VPs to review financial status, progress on projects and next steps
• Build the yearly Business and budget plan for all the Glovo countries and define the strategy together with the Head of Customer Compensations
• Coordinate with the different regional business analysts of the team to build together effective action plans to cancel deviations and tackle opportunities
• Work closely with the regional teams to identify issues and opportunities and define action plans to increase revenue or reduce costs
• Contribute to the business discussion by suggesting action plans, and be able to present business plans into senior stakeholders
• Report to the Head of Customer Compensations within the Operations team

You have:

• Bachelor’s degree in Business Administration, Finance or Accounting required
• +2 years of experience in Finance, Audit or related Controlling fields
• Proven track record, strong business acumen, problem solver, data-driven with an analytical approach, proactive and autonomous, good vibes & techie!
• G Suite expertise (Sheets, Presentations), Office Suite expertise (Excel)
• Ability to stay organized in a fast-paced environment, prioritize multiple projects, meet all deadlines, and is dependable with a sense of personal responsibility for quality work deliverables
• Ability to work effectively as part of a team and adaptable to changing priorities
• Itchy feet and continuous thrive on learning through different projects
• Commitment to process improvement and exceptional attention to detail
• Hands-on profile and peace in mind to be discrete and handle sensitive or (most of the time) confidential information
• Excellent written and verbal communication skills
• Professional English

Nice to have:

• Coding experience and proficiency in working with SQL

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!