Operations Expert, AVP

Job Title: Operations Expert, AVP

Location: Pune, India

Role Description

• The AVP within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease.
• The AVP will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. Candidate will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning.
• The AVP–Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. ---Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams.
• Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Staff Management

• Effective Manage a team
• Staff development through strong engagement and Training Need Analysis
• Staff performance appraisals on regular basis
• Engage staff in Asset Services/org Initiatives.
• Facilitate change initiatives within the team.
• Ensure planned mobility is provided to staff.
• Manage attrition as per org standards.
• Responsible for conducting weekly staff meetings and monthly one on one session with the team.
• Ensure team morale and motivation is high through team building and regular interaction.
• Responsible for recruitment & Process transitions from onshore locations

Process Management

• Building a strong mechanism to take care of volume peaks during peak season
• Identifying operational risks proactively and mitigating appropriately.
• Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action
• Serve as Internal/external escalation point
• Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
• Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business
• Acting as a central point of contact for all the process related issues / improvements etc.
• Building a strong mechanism to take care of volume peaks during peak season
• Building and refining process metrics (benchmarks) by involving team and onsite management
• Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements.
• Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts  and working to improve the process
• Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes.
• To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes.

Your skills and experience

• 10 + years experience in investment banking operations , Corporate Actions/Asset Services/ Custody Operations/ Securities Operations with experience in Corporate Actions/Asset Services
• Transition Initiatives , Risk and control.
• Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
• Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups
• Comfortable dealing with multiple stakeholders and complex situations.
• Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication.
• Good People Management Skills
• Eye for Details
• Experience of client facing roles (internal & external)
• Graduate in Commerce/ Finance (Preference – Post Graduate/ MBA)
• Proficient in Microsoft Office applications.
• Ready to travel as and when required
• Be willing to work in shifts.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

 https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.