Data Annotator

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Data Annotator
Summary:
The Emerging Technologies Enablement Team (ETE) performs data labeling tasks that support machine learning model and AI development within the Tech organization and across Capital One. This team plays a critical role in reviewing, evaluating, and annotating data to train AI models with the highest quality, accuracy, relevance, fluency, and compliance standards.
General Responsibilities:

• Review and analyze AI-generated responses for accuracy, clarity, and relevance
• Annotate data entry, perform data research activities according to Data Scientist instruction and Capital One guidelines
• Assist in developing and refining annotation guidelines to ensure consistency and quality in the labeling process
• Identify and report any data quality issues or anomalies encountered during annotation process
• Manage workload appropriately; efficiently service multiple requests, work with AI development team or dedicated lines of business to execute within deadlines
• Collaborate within teams and across teams as part of process initiatives and performance standards
• Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines
• Potential assignment or rotation across related sub-functions
• Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time

Basic Qualifications:

• Bachelor's Degree or a combination of education and relevant experience in the field
• Minimum of 2 year of relevant work-related experience in a BPO or similar industry
• Exposure to data annotation, content moderation, or AI model support is a strong plus
• Skills Required:
  • Good communication skills
  • Analytical skills and Critical Thinking Skills for content evaluation
  • Strong skills in writing and editing

Preferred Qualifications:

• At least 1 year in US Card services, US Banking, US Financial services and products

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).