Role: Operational Support Engineer
Location: Atlanta, GA (On site 5 days)
Type of Hire: Full time/W2
Job Description:
Provide L2/L3 support for complex application and infrastructure environments.
Lead critical incident response, troubleshooting, and Root Cause Analysis (RCA) activities.
Manage application releases, production deployments, infrastructure changes, and operational support processes.
Collaborate with development teams, business stakeholders, vendors, and service providers to ensure platform stability.
Design and develop operational dashboards, monitoring solutions, and automation tools to improve observability and efficiency.
Serve as the Subject Matter Expert (SME) for assigned applications, platforms, and infrastructure services.
Drive operational excellence through continuous improvement initiatives and best practices.
Analyze production issues and implement long-term solutions to improve system reliability and performance.
Support hybrid cloud environments across on-premises and AWS infrastructure.
Present technical findings, operational metrics, and solution recommendations to leadership and stakeholders.
Participate in change management, release planning, and service improvement initiatives.
Required Technical Skills:
8+ years of experience in Infrastructure Operations, Cloud Operations, Production Support, or Site Reliability Engineering.
Active AWS Certification (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
Strong experience providing L2/L3 support in enterprise production environments.
Deep expertise in at least two of the following domains:
Cloud Architecture
Security Frameworks
System Operations
Networking
Database Technologies
Development/DevOps
Working knowledge of at least three additional infrastructure and cloud technology domains.
Strong AWS experience including EC2, VPC, IAM, CloudWatch, S3, RDS, Lambda, ECS/EKS, Route 53, and Auto Scaling.
Experience supporting hybrid environments consisting of both on-premises and cloud infrastructure.
Hands-on experience with monitoring and observability tools such as CloudWatch, Splunk, Dynatrace, Datadog, Grafana, AppDynamics, or similar platforms.
Strong scripting and automation experience using Python, PowerShell, Bash, Terraform, Ansible, or related technologies.
Experience managing and supporting production releases, deployments, and infrastructure changes.
Strong troubleshooting, performance analysis, and root cause investigation skills.
Experience with incident management processes, service restoration, and major incident coordination.
Knowledge of Linux and/or Windows server administration.
Understanding of networking concepts including DNS, Load Balancers, Firewalls, Routing, VPNs, and TCP/IP.
Experience working with databases such as SQL Server, Oracle, PostgreSQL, MySQL, or NoSQL platforms.
Excellent verbal and written communication skills with the ability to interact with technical and business stakeholders.
Preferred Qualifications:
Experience developing operational dashboards, health monitoring solutions, and reporting metrics.
Experience implementing automation initiatives that improve operational efficiency and reduce manual effort.
Experience working within large-scale enterprise production environments.
Exposure to DevOps, CI/CD pipelines, Infrastructure as Code (IaC), and cloud-native technologies.
AWS Advanced Certifications or certifications related to Infrastructure, Security, Networking, or DevOps.
Experience with ITIL processes including Incident, Problem, Change, and Release Management.
Experience supporting highly available and mission-critical applications.
Skills Required
- Strong experience supporting enterprise infrastructure in hybrid on-premises and cloud environments
- AWS cloud expertise
- Active AWS certification
- Deep expertise in at least two of cloud architecture, security frameworks, system operations, networking, database technologies, and development or DevOps
- Working knowledge of at least three additional areas among cloud architecture, security frameworks, system operations, networking, database technologies, and development or DevOps
- Experience with automation, monitoring, and observability solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to lead discussions with technical teams, business stakeholders, and management
- Experience creating automation scripts and operational dashboards
- Experience working in large-scale enterprise production environments
- Relevant certifications in AWS, infrastructure, security, or related technologies
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
