Santiago, Chile | Modalidad Híbrida
¿Te apasiona liderar operaciones complejas, impulsar la excelencia operativa y generar un impacto directo en la experiencia de clientes?
Buscamos un(a) Operations Leader para liderar la operación de Chile y fortalecer la ejecución de la estrategia del negocio, garantizando altos niveles de servicio, eficiencia operativa y colaboración con equipos regionales en Latinoamérica, en importante compañía de seguros y servicios con rápido crecimiento.
Principales responsabilidades
- Liderar la estrategia y ejecución operacional para Chile.
- Supervisar áreas de Servicio al Cliente, Claims, Fulfillment, Billing y operaciones de soporte.
- Impulsar iniciativas de mejora continua, optimización de procesos y excelencia operativa.
- Colaborar con equipos regionales de Operaciones, Tecnología, Supply Chain y áreas comerciales en LATAM.
- Gestionar presupuestos, indicadores de desempeño, riesgos operacionales y controles de calidad.
- Liderar, desarrollar e inspirar equipos de alto desempeño en un entorno matricial y multicultural.
- Más de 8 años de experiencia liderando equipos en áreas de Operaciones, Transformación, customer service, service delivery o business operations, en compañías de seguros.
- Experiencia gestionando equipos y stakeholders en organizaciones matriciales.
- Sólida capacidad analítica, orientación a resultados y liderazgo de cambio.
- Experiencia administrando presupuestos y KPIs operacionales.
- Título profesional en Ingeniería, Administración de Empresas, Tecnología de la Información o carrera afín.
- Inglés avanzado, tanto oral como escrito.
- La oportunidad de liderar una operación estratégica para Chile con exposición regional.
- Participación activa en iniciativas de transformación e innovación.
- Modalidad híbrida y entorno dinámico.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Skills Required
- More than 8 years of experience leading teams in operations, transformation, customer service, service delivery, or business operations within insurance companies
- Experience managing teams and stakeholders in matrixed organizations
- Strong analytical, results-oriented, and change leadership capabilities
- Experience managing operational budgets and KPIs
- Professional degree in engineering, business administration, information technology, or a related field
- Advanced written and spoken English
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
-
Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
-
Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
