ABOUT THE ROLE
Location: HQ - Williamsburg, Brooklyn
Status: Full-time / 100% on-site
Compensation: $65,000 - $75,000 annually
Position Summary: The Operations Coordinator is the operational link between Kith HQ and our global retail fleet keeping every store connected, equipped, and informed. Serving as a central point of contact for the field, this role drives the systems, communication, and supply workflows that keep day-to-day retail running seamlessly across markets. Partnering closely with cross-functional teams including buyers, allocators, inventory control, and HQ operations, the operations Coordinator ensures every store has the tools, information, and support needed to deliver the Kith experience at the highest standard.
RESPONSIBILITIES
Primary Responsibilities:
Store Support
Serve as the first point of contact for global store teams, triaging and resolving operational inquiries across multichannel Slack support with speed and accuracy
Communicate key operational updates to stores including product releases, QC projects, seasonal markdowns, fulfillment, and inventory/supply changes with clarity and consistency
Lead virtual onboarding for new store operations leadership, delivering SOP and systems training that sets teams up for success from day one
Oversee weekly custom supply submissions via DASH in partnership with the Arista team, ensuring stores stay stocked and operationally ready
Review and approve vendor supply submissions to maintain budget compliance across all doors
Coordinate quarterly uniform requests and deliveries between HQ and retail stores, upholding brand presentation standards
Provide operational support for store openings, remodels, pop-ups, and brand activations — from supply readiness to systems access and floor setup
Maintain store-facing operational calendars, ensuring timely execution of drops, markdowns, and event support
Systems
Authorize, maintain, and troubleshoot DASH-related requests to keep store workflows moving
Build VRP module proficiency to support inventory control and stock accuracy initiatives
Maintain and improve HQ reporting tools, including Tableau dashboards, spreadsheets, and recurring recaps
Identify operational gaps and opportunities, surfacing actionable recommendations to management
Help lead execution of weekly, monthly, and quarterly KPI reporting across regions
Maintain and update vendor accounts (e.g., Amazon, Uline, Raja), calendar events, and deadline reminders to keep operations on schedule
Support inventory accuracy initiatives, including cycle counts and shrink reporting, in partnership with Retail Inventory Control
Cross-Functional Collaboration
Partner with IT via Fresh ticket to resolve store-related systems and hardware issues
Keep HQ stakeholders informed with clear, timely communication of store updates and escalations
Coordinate with HQ operations to ensure supply and process updates reach retail teams accurately and on time
Partner with buyers, allocators, and inventory control on product flow, replenishment, and store-to-store transfer needs
REQUIREMENTS
Availability & Travel:
Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Ability to travel when needed
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience:
2+ years in a retail operations role
1+ years leading a team
3+ years in retail apparel
Experience supporting multi-unit, global, or high-volume retail operations strongly preferred
Skills/Abilities:
Exceptional written and verbal communication skills
Comfortable working across multiple systems simultaneously (DASH, VRP, Tableau, Slack, Freshworks)
Consistently delivers high-quality work on deadline in a fast-paced retail environment
Strong leadership, coaching, and training skills
Strong time management and organizational skills
Data-oriented mindset with the ability to translate reporting into clear operational insight
Proficiency in Microsoft Office (advanced Excel, PowerPoint, Word), Photoshop, and Google Suite
Ability to lift and move 25lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
Professional Characteristics:
Analytical and data-driven
Attention to detail
Highly organized
Adaptive and proactive
Clear, confident communicator
Personal Characteristics:
Creative
Self-starter
Motivating presence
Resourceful
Team Oriented
WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.
The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering anything other than in-person work, is fraudulent.
Skills Required
- Open and flexible availability including evenings, overnights, weekends and holidays
- Ability to travel when needed
- 2+ years in a retail operations role
- 1+ years leading a team
- 3+ years in retail apparel
- Experience supporting multi-unit, global, or high-volume retail operations
- Exceptional written and verbal communication skills
- Comfortable working across multiple systems simultaneously (DASH, VRP, Tableau, Slack, Freshworks)
- Strong leadership, coaching, and training skills
- Strong time management and organizational skills
- Data-oriented mindset with ability to translate reporting into operational insight
- Proficiency in Microsoft Office (advanced Excel, PowerPoint, Word), Photoshop, and Google Suite
- Ability to lift and move 25lbs and perform retail physical tasks (bending, twisting, climbing ladders/step stools)
- Ability to stand and walk for prolonged periods of time
What We Do
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.
