Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts (e.g., field communications, verification along with contract submission prework).
Responsible for timely and accurate billing of customers for contract and non
contract services.
Work within all related systems Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department whether multi
vendor or core GE product based offerings.
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality
Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l and/or local Law is broken.
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l and/or local Law is broken.
Ownership of contract entry quality to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
Minimum two years' experience working with Microsoft Excel.
Ability to communicate using local language.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Skills Required
- Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience
- High School diploma or GED and five or more years of customer service experience
- High proficiency in Microsoft Office Suite (Word, Outlook, Excel, Access)
- Minimum two years' experience working with Microsoft Excel
- Ability to communicate using local language
- Strong focus on customer care and satisfaction
- Demonstrated ability to work under pressure and meet deadlines
- Knowledge and understanding of Global Privacy, Anti-Competition, and Environmental Health & Safety policies (GE Healthcare guidelines)
- Legally authorized to work in the United States; successful completion of a drug screen as applicable
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
