Operations Coordinator (3-Month Contract)

About the Company

Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.

At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.

Job Brief:

The Permit Issuance Support Officer (Data Entry) will support the Operations team in managing the end-to-end driver permit issuance process in coordination with the Land Transport Regulatory Commission (LTRC).

This role is primarily focused on data entry, document verification, tracking applications, and operational follow-ups to ensure permits are issued accurately, on time, and in full compliance with regulatory requirements.

Key Responsibilities:

• Collect driver applications and required documents through online forms and in-person submissions.
• Verify driver eligibility and ensure all submitted documents are complete, valid, and compliant.
• Scan, organize, and file driver documents accurately using assigned queue numbers.
• Update and maintain permit tracking sheets (waiting lists, summaries, and related records) with high accuracy.
• Manually submit driver permit applications on the LTRC platform with correct data and documentation.
• Monitor application status and identify any missing information, delays, or blocking issues.
• Follow up with drivers regarding pending payments after issuing payment reference numbers.
• Prepare final confirmed lists of paid drivers and coordinate with LTRC via email for permit issuance.
• Support permit collection, review issued permits for accuracy, and report any discrepancies.
• Assist with driver activation on internal systems (Cockpit) and preparation of driver stickers.
• Communicate clearly with drivers regarding application status and permit readiness.
• Ensure full compliance with LTRC regulations and internal SOPs at all times.

• Diploma or Bachelor’s degree in Business Administration, Operations, or a related field (preferred but not mandatory).
• Strong attention to detail and accuracy when handling data and documents.
• Basic to intermediate proficiency in Excel or Google Sheets for tracking and reporting.
• Ability to manage manual processes and handle high volumes of applications efficiently.
• Good communication skills to interact with drivers and internal teams.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Willingness to learn regulatory procedures related to LTRC permit issuance.
• Good time management skills and ability to meet deadlines.

• Market-competitive salary
• Opportunity to work within a fast-growing mobility tech company
• Collaborative and supportive work environment
• Health benefits and life insurance
• Hybrid work model
• Flexible working hours
• Monthly ride codes to commute freely

Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are based on merit. We value diversity and do not discriminate based on race, color, ethnicity, nationality, religion, gender, age, or physical or mental disability.