The opportunity

Ambrook is looking for a jack-of-all-trades individual to expand our product operations, customer onboarding, and customer success efforts. You will be responsible for ensuring a high quality of customer experience and rigorous internal processes as we build out a large product surface area and grow our customer base over the next few years.

If you join, you will:

• Become an expert in the world of managing the finances of a farm or ranch
• Develop standardized, scalable processes and workflows to improve operations
• Collaborate with the rest of our team to prioritize product development as we balance supporting customers with building a long-term profitable business
• Represent Ambrook directly with customers, supporting them with questions about using the product and bookkeeping more generally
• Leverage available data from our systems to learn about customers and proactively solve problems before a customer voices them
• Work directly with farmers, ranchers, bookkeepers, accountants and lenders to help our customers get the most out of Ambrook

Within 1 month you'll...

• Learn how to use internal tools and customize them to meet your needs (see stack below)
• Familiarize yourself deeply with our products and customers through our research notes and recording repository
• Manage inbound support queries across multiple platforms
• Facilitate amazing producer experiences through customer success work
• Create documentation or forums that enable customers to succeed with our products
• Implement products and processes to track the customer journey across multiple channels
• Collaborate in new feature launches with customers through email and in-app communication and documentation

Within 3 months you'll...

• Become an expert in the product: Translate customer feedback into product insights and marketing experiments via cross-functional collaborations with Growth, Design, and Engineering teams
• Adapt testimonials into shareable customer story content to increase industry trust and brand awareness
• Handle any financial services disputes and build a support enablement playbook

We’ll be most excited if you:

• Have experience in a role that requires analytical problem solving, operational rigor, and outcome ownership, either full-time or through formal internships
• Know how to deal with ambiguous problems and can think on your feet in a variety of customer-facing situations
• Know how to work with complex data
• Are pragmatic and can see the bigger picture
• Are high output and bias towards action
• Are excited to be a part of our mission, and join a mission-driven team




This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!

Our Ops Stack

• Retool, Zapier, Google Workspace for internal tooling
• Hubspot for customer relationship management
• Intercom, Dialpad, Dovetail for customer success and customer discovery
• LogRocket, Segment, Google Analytics, Metabase, Data Studio, BigQuery for analytics
• Height, Figma, Google Docs, GitHub for project management
• Courier, Mailchimp, Mandrill for communications
• Sanity for content publishing

Benefits

• Healthcare (medical, vision, dental)
• Flexible location (remote or NYC office space available)
• Flexible work hours
• 401k with matching contribution
• Parental leave
• Technology equipment
• Additional perks including office / remote work stipend, wellness stipend, farm immersion stipend, professional development stipend, and team retreats

Our values

• Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.
• Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.
• Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.
• Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.
• Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.