Operations Associate

Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more.

We're fresh off our Series A backed by Tier 1 investors like Madrona, General Catalyst, and Optum Ventures. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year.

There's no set list of tasks. Your job is to take the many workflows that we've built on Day 1 and systematically kill them one by one. You deeply understand these jobs, doing them by hand manually, and then build the system so it doesn't take a human next time. You will report into the Chief of Staff.

Across the role, you'll:

• Take on whatever special project or random task lands on operations' desk, AP/AR, People Ops, compliance, hiring logistics, research, or something nobody's named yet

• Do the work by hand first so you actually understand it, then build the system, template, or automation that means it doesn't have to be done by hand again.

• Use AI tools as your default way of working, not as a novelty, but as the fastest path from "this is manual and repetitive" to "this runs itself"

• Build a personal library of small systems and automations over time, so the operational function gets faster and more self-sufficient the longer you're here.

• This can be your first or second job. What matters more than your resume is how you work.

• Genuine passion for healthcare

• Absolutely 0 or negative ego. No task feels too small to you.

• An extraordinarily high give-a-shit factor

• Demonstrated fluency with AI tools and an AI-first mindset

• Comprehensive health, dental, and vision insurance

• Daily catered lunch and dinner

• Mental health support and wellness coaching

• Flexible wellness stipend for fitness, therapy, or personal growth

• Annual learning budget for courses, books, or conferences

• Conference attendance budget for professional development

• Annual team offsite

• Academic collaboration opportunities

• Unlimited PTO

1. Patients Win, We Win

   If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it.

2. High Standards, High Care

   We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them.

3. Thoughtful Urgency

   We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both.

4. Intensely Measured

   We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it.

• Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them.

• Direct: You say the hard thing, challenge ideas openly, and commit fully once decided.

• High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else.

• Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same.

• Skeptical: You push back on rules that don’t make sense and question assumptions that haven’t earned their place.