The Role
Manage end-to-end monthly invoicing (~£0.5M), maintain HubSpot data integrity, produce ad-hoc and recurring reports for leadership, resolve billing and data exceptions, document processes, and support Account Management, Sales and Finance while participating in a rotational programme to develop operational skills.
Summary Generated by Built In
We're looking for an organised and detail-oriented Operations Associate to join our growing Operations team.
In this role, you'll be responsible for the day-to-day operational processes that keep the business running smoothly, including:
➡ Managing our end-to-end monthly invoicing process (supporting over £0.5M in monthly revenue)
➡ Maintaining the accuracy of commercial data in HubSpot CRM
➡ Ensuring reliable reporting for senior leadership
Working closely with our Account Management, Sales and Finance teams, you'll help ensure operational excellence, resolve data and process issues, and support the continuous improvement of our internal workflows. ⭐️
As part of the role, you'll also take part in our Operations Associate Rotation Programme, giving you the opportunity to work alongside a different Operations Analyst each quarter on a high-impact business project. Through these rotations, you'll:
➡ Gain hands-on experience across different operational functions
➡ Develop valuable skills while contributing to meaningful business initiatives
➡ Build a broader understanding of how the business operates
➡ Discover where your interests and strengths are best suited as your career develops
🌟💥 This is an excellent opportunity for someone who enjoys solving problems, takes pride in delivering accurate work, and is keen to build a career in operations within a fast-growing business, with clear opportunities to develop into more senior operational roles as the company continues to scale. 🚀
Key Responsibilities 🗝️
End-to-end invoicing: Manage the complete monthly invoicing cycle, ensuring accuracy and timeliness for approximately £0.5M in revenue.
HubSpot data integrity: Perform regular data cleansing, updates, and maintenance within HubSpot to guarantee reliable data for sales forecasting and financial reporting.
Commercial team support: Serve as the first point of contact for the Account Management team on operational queries, troubleshooting issues related to client invoicing and system data.
Exception handling: Investigate and resolve complex client setups and billing exceptions that cannot be automated, applying business context to ensure correct outcomes.
Process documentation: Collaborate with the senior Operations team to document existing manual workflows, contributing to our long-term goal of process improvement and automation.
Ad-hoc reporting: Assist with data requests from leadership, pulling and organising information from our systems to support strategic decision-making.
Team enablement: Provide the foundational capacity that allows the core Operations team to dedicate their time to high-impact strategic projects, such as automation and AI training.
HubSpot data integrity: Perform regular data cleansing, updates, and maintenance within HubSpot to guarantee reliable data for sales forecasting and financial reporting.
Commercial team support: Serve as the first point of contact for the Account Management team on operational queries, troubleshooting issues related to client invoicing and system data.
Exception handling: Investigate and resolve complex client setups and billing exceptions that cannot be automated, applying business context to ensure correct outcomes.
Process documentation: Collaborate with the senior Operations team to document existing manual workflows, contributing to our long-term goal of process improvement and automation.
Ad-hoc reporting: Assist with data requests from leadership, pulling and organising information from our systems to support strategic decision-making.
Team enablement: Provide the foundational capacity that allows the core Operations team to dedicate their time to high-impact strategic projects, such as automation and AI training.
Skills, Knowledge and Expertise 🚀
Required Skills
Meticulous attention to detail:
Context: The role handles critical financial and customer data where small errors can have a significant impact on revenue and reporting. You must be able to spot inconsistencies and ensure perfect accuracy in your work.
Clear & professional communication:
Context: You will be interacting daily with stakeholders from Account Management and Finance. The ability to explain issues clearly and concisely, both verbally and in writing, is essential.
Systematic problem-solving:
Context: You will encounter non-standard issues (e.g. a complex invoice or a data discrepancy) that require logical thinking to resolve. We need someone who can break down a problem and find a solution, not just follow a script.
How to demonstrate. Walk us through a situation where you faced an unexpected problem, the steps you took to understand it, and how you ultimately resolved it.
Exceptional organisation & time management:
Context: The role involves balancing recurring monthly deadlines (like invoicing) with unpredictable, ad-hoc requests from other teams. You must be able to prioritise effectively and manage your time to ensure nothing is missed.
Preferred Skills
• Previous experience using a CRM platform (e.g. HubSpot, Salesforce).
• Familiarity with basic invoicing or accounts receivable concepts.
• Proficiency with spreadsheets (Google Sheets or Microsoft Excel) for data organisation.
Experience Requirements
This is an entry-level or early-career position, ideal for someone with 0–2 years of experience in
an operations, administrative, or coordination role.
We strongly encourage recent graduates with relevant internship experience who can
demonstrate the required skills and key traits to apply.
Key Traits
• High agency & ownership: You take pride in your work and feel accountable for its quality and
timeliness. You don't wait to be told what to do next.
• Curiosity & coachability: You have a genuine desire to learn how the business works. You
actively seek feedback, ask thoughtful questions, and are quick to apply new knowledge.
• Collaborative mindset: You enjoy working as part of a team and find satisfaction in helping
others succeed. You understand that your work is a critical input for other departments.
Meticulous attention to detail:
Context: The role handles critical financial and customer data where small errors can have a significant impact on revenue and reporting. You must be able to spot inconsistencies and ensure perfect accuracy in your work.
Clear & professional communication:
Context: You will be interacting daily with stakeholders from Account Management and Finance. The ability to explain issues clearly and concisely, both verbally and in writing, is essential.
Systematic problem-solving:
Context: You will encounter non-standard issues (e.g. a complex invoice or a data discrepancy) that require logical thinking to resolve. We need someone who can break down a problem and find a solution, not just follow a script.
How to demonstrate. Walk us through a situation where you faced an unexpected problem, the steps you took to understand it, and how you ultimately resolved it.
Exceptional organisation & time management:
Context: The role involves balancing recurring monthly deadlines (like invoicing) with unpredictable, ad-hoc requests from other teams. You must be able to prioritise effectively and manage your time to ensure nothing is missed.
Preferred Skills
• Previous experience using a CRM platform (e.g. HubSpot, Salesforce).
• Familiarity with basic invoicing or accounts receivable concepts.
• Proficiency with spreadsheets (Google Sheets or Microsoft Excel) for data organisation.
Experience Requirements
This is an entry-level or early-career position, ideal for someone with 0–2 years of experience in
an operations, administrative, or coordination role.
We strongly encourage recent graduates with relevant internship experience who can
demonstrate the required skills and key traits to apply.
Key Traits
• High agency & ownership: You take pride in your work and feel accountable for its quality and
timeliness. You don't wait to be told what to do next.
• Curiosity & coachability: You have a genuine desire to learn how the business works. You
actively seek feedback, ask thoughtful questions, and are quick to apply new knowledge.
• Collaborative mindset: You enjoy working as part of a team and find satisfaction in helping
others succeed. You understand that your work is a critical input for other departments.
What we offer 🍉
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
About
Who we are ⚡Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.📚Read more about our story here: https://zincwork.com/missionWe're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.🪴We recently redefined our company values:🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
Skills Required
- Meticulous attention to detail
- Clear and professional communication (verbal and written)
- Systematic problem-solving and ability to resolve non-standard issues
- Exceptional organisation and time management to meet recurring deadlines
- 0-2 years experience in operations, administration, or coordination (entry-level)
- Previous experience using a CRM platform (e.g., HubSpot, Salesforce)
- Familiarity with basic invoicing or accounts receivable concepts
- Proficiency with spreadsheets (Google Sheets or Microsoft Excel)
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards, offering automated pre-screening employment software for HR and recruiting teams to verify candidates' backgrounds and hire at scale.
.jpg)
