Operations Analyst

Carrier Operations Administrator

The Carrier Operations Administrator role is part of a new team supporting our Technical Operations Services 24x7. This position offers a unique opportunity to collaborate with cross-functional teams on a variety of operational projects, gaining valuable professional experience across multiple business scenarios.

As a Intermediate 24/7 shift role, the Carrier Operations Administrator will be responsible for the following core functions:

• Number Provisioning Response: Ensuring accurate and timely handling of number provisioning issues.
• 24x7 Engineering Response: Coordinating with technical teams to manage engineering queries and incident investigation around the clock.
• Content Monitoring: Overseeing the monitoring of content to ensure compliance with operational standards for 10DLC.
• Operations Escalation Liaison: Acting as a liaison for escalations, ensuring smooth communication and resolution of operational issues.
• Data Trending and Reporting: Collecting and analyzing data to identify trends and provide insightful reports for operational improvements.
• Alert Response: Responding to operational alerts, managing resolutions, and escalating when necessary.
• Basic Fraud Investigation: Conducting preliminary investigations into potential fraud cases.
• Basic Fraud Blocking/Suspensions: Implementing fraud prevention actions such as blocking or suspending fraudulent activity.
• Carrier Communications Entry Point: Serving as the first point of contact for carrier-related communication.

The successful candidate will work closely with the fraud team, provisioning team, and the wider operations team to ensure smooth and effective service delivery across all operational areas.

Desired Skills and Experience:

• Strong ability to work in a fast-paced, 24/7 shift environment
• Excellent communication and coordination skills, especially in cross-functional team settings
• An understanding of basic fraud prevention and investigation techniques
• Proficiency in data analysis and reporting
• Strong problem-solving skills and the ability to handle operational alerts and escalations effectively
• A willingness to work collaboratively with technical and non-technical teams
• Knowledge of 10DLC, TFN or other registration processes
• A knowledge of anti-fraud techniques and associated practices (AML, KYC)

This role is ideal for someone looking to grow their career in telecommunications operations while gaining exposure to fraud prevention, data reporting, and technical operations.

Benefits:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, we offer competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

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