Operations Analyst I

Reposted Yesterday
Denver, CO, USA
Hybrid
55K-65K Annually
Entry level
Information Technology • Insurance • Software
Our purpose is to simplify and automate the insurance life cycle so that our customers can focus on what matters most.
The Role
Create and maintain operational reports, dashboards, and executive presentations for Professional Services. Analyze operational needs, problems, opportunities, trends, and performance data; recommend data-driven solutions; ensure data integrity across systems; and present findings to technical and nontechnical stakeholders, including senior leadership.
Summary Generated by Built In

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

$55,000 - $65,000 + VIP Bonus 

#LI-Hybrid

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. 

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. 

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. 

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Core Requirements and Responsibilities:  

  • Create and maintain reports for Professional Services across Operations. These reports are used by all levels within Professional Services, as well as used by the C-Suite and other departments.  

  • Large scope of reporting responsibilities, from daily/weekly/monthly/quarterly reports and dashboards up to board level slide decks. 

  • Investigate operational needs, problems and opportunities, provide data-driven analysis to collaborate with the broader PS Ops and PS team to create and present solutions. 

  • Responsible for data integrity and structure in systems used by Vertafore Professional Services.  

  • Other duties as assigned 


Skills and Requirements:

  • Bachelor’s degree in Business, Business Analytics, Finance, Information Systems, Data Analytics, or a related field, or equivalent relevant experience. 

  • Experience in an operations, business analyst, reporting analyst, data analyst, or similar role. 

  • Advanced proficiency with Microsoft Excel, including the ability to organize, analyze, validate, and present complex data. 

  • Experience developing reports, dashboards, and presentations that communicate operational performance, trends, and business insights. 

  • Experience working with business intelligence, reporting, or data visualization tools. 

  • Demonstrated experience analyzing data and presenting findings and recommendations to business stakeholders. 

  • Experience maintaining data quality and working with data across multiple systems or sources. 

  • Strong written, verbal, and presentation skills, including the ability to communicate information effectively to both technical and nontechnical audiences. 

  • Experience supporting Professional Services, SaaS, software implementation, or another customer facing operational environment is preferred. 

  • Experience preparing reporting or presentation materials for senior or executive leadership is preferred. 


Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Why Vertafore is the place for you: *Canada Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
  • Life, AD&D
  • Short Term and Long Term Disability
  • Pension Plan & Employer Match
  • Maternity, Paternity and Parental Leave
  • Employee and Family Assistance Program (EFAP)
  • Education Assistance
  • Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
  • Medical, vision & dental plans
    • PPO & high-deductible options
  • Health Savings Account & Flexible Spending Accounts Options:
    • Health Care FSA
    • Dental & Vision FSA
    • Dependent Care FSA
    • Commuter FSA
  • Life, AD&D (Basic & Supplemental), and Disability
  • 401(k) Retirement Savings Plain & Employer Match
  • Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
  • Parental Leave & Adoption Assistance
  • Employee Assistance Program (EAP)
  • Education & Legal Assistance
  • Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
  • Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.  

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.  Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.


We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone.  if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]

Just a note, this contact information is for accommodation requests only.

Skills Required

  • Bachelor's degree in Business, Business Analytics, Finance, Information Systems, Data Analytics, or a related field, or equivalent relevant experience
  • Experience in an operations, business analyst, reporting analyst, data analyst, or similar role
  • Advanced proficiency with Microsoft Excel, including organizing, analyzing, validating, and presenting complex data
  • Experience developing reports, dashboards, and presentations communicating operational performance, trends, and business insights
  • Experience working with business intelligence, reporting, or data visualization tools
  • Experience analyzing data and presenting findings and recommendations to business stakeholders
  • Experience maintaining data quality and working with data across multiple systems or sources
  • Strong written, verbal, and presentation skills for technical and nontechnical audiences
  • Experience supporting Professional Services, SaaS, software implementation, or another customer-facing operational environment
  • Experience preparing reporting or presentation materials for senior or executive leadership

What the Team is Saying

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The Company
HQ: Denver, CO
2,372 Employees
Year Founded: 1969

What We Do

We believe insurance is about relationships. And technology should only make them stronger. We exist to empower independent agents, carriers, and MGAs. To drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today. Since our inception, we’ve been the technology backbone of the insurance industry. We began punching cards for independent agents over 50 years ago and turned this passion for technology into a relentless pursuit. Born of human-centric purpose, we empower our customers with the technology to garner trust. Built to adapt, we equip the insurance channel for the future—transforming business and relationships along the way. Where others see opposition, we see opportunity. To look ahead. To modernize. To prepare our customers for what’s next—because we’re always thinking about it. Always innovating. Always building. Always creating. Quite simply…we love insurance. Because behind every policy—is a person. And we’re obsessed with powering the spirit of our industry.

Why Work With Us

Our team is bright and talented, and we bring passion to the work we do every day and continually strive to improve. We’re a Flexible First work environment, meaning team members work from home as often as they’d like, while using our offices as a place for collaboration, community, and team building. We work hard and we have fun doing it!

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Vertafore Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our Flexible First working environment allows team members to work from home as often as they'd like, while using our offices for collaboration and team building.

Typical time on-site: Flexible
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