About the role:
Navan is rapidly growing, expanding its platform across multiple points of sale and GDS systems. As a Travel Operations Analyst - Hotel rate loading you will play a critical role in configuring and maintaining accurate rate access codes, managing hotel chain data, and ensuring smooth operations for our global hotel and lodging solutions. You’ll work closely with Client Success, Operational teams, GDS partners, and hotel suppliers and will ensure our customers rates are accurately filed and bookings reflect negotiated discounts..
What you'll do:
- Hotel Rate Loading and Contract Management:
- Ensure all negotiated hotel rates and requirements are accurately and promptly loaded into the GDS systems and Navan platform
- Conduct quality assurance checks to ensure rate accuracy in GDS and Navan tools.
- Manage and resolve service requests and bug cases raised in JIRA, ensuring timely and effective solutions.
- Create and maintain customer rate access codes in Sabre, Amadeus, Salesforce, and internal tools.
- Manage hotel chain customer tables in Sabre and Amadeus, ensuring data accuracy and completeness.
- Issue Resolution and Troubleshooting:
- Collaborate with hotel partners to troubleshoot errors in rate loading that cannot be resolved by the WNS team.
- Act as the primary point of contact for internal teams on inquiries related to customer-negotiated fares, contract rates, and rate issues.
- Collaborate with the Product and engineering teams to identify and resolve rate display or pricing discrepancies and prioritise known issues/bugs.
- Quality Assurance:
- Escalate any deviations or process concerns to the manager for resolution.
- Operational Support:
- Support other areas of Hotel operations beyond corporate rate loading as required.
What we're looking for:
- Technical Expertise:
- 2+ years of hands-on GDS experience in Sabre and Amadeus, with a strong understanding of rate access codes and hotel chain configurations.
- Experience working with both ARC and BSP points of sale.
- Industry Knowledge:
- Familiarity with hotel brands, families, and rate management practices.
- Problem-Solving and Attention to Detail:
- Exceptional attention to detail with a creative and methodical approach to problem-solving.
- Collaboration and Communication Skills:
- Clear and concise oral and written communication skills for effective cross-team and partner collaboration.
- A strong team player with a proactive and supportive approach to knowledge sharing.
- Organizational Skills:
- Strong organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.
Skills Required
- 2+ years of hands-on GDS experience in Sabre and Amadeus
- Experience working with ARC and BSP points of sale
- Create and maintain customer rate access codes and hotel chain customer tables in Sabre and Amadeus
- Experience with Salesforce for rate/access management
- Manage and resolve service requests and bug cases in JIRA
- Familiarity with hotel brands, families, and rate management practices
- Exceptional attention to detail and methodical problem-solving
- Clear oral and written communication and strong collaboration skills
- Strong organizational abilities; ability to multitask and prioritize in a fast-paced environment
What the Team is Saying
Navan Compensation & Benefits Highlights
-
Healthcare Strength — The package includes medical, dental, and vision coverage for employees and dependents, along with mental health resources such as Headspace. Additional protections like disability and life insurance and options like FSA are described.
-
Parental & Family Support — Paid parental leave is specified as 16 weeks for the birthing parent and 10 weeks for the non‑birthing parent, with family medical leave also available. Supportive amenities such as an onsite Mother’s Room and company‑sponsored family events are included.
-
Leave & Time Off Breadth — Flexible/unlimited vacation and generous PTO structures are highlighted, alongside paid holidays and sick time. Bereavement leave is also offered across many locations.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
Gallery
Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
.png)
