About the Role:
We are looking for a Manager of Travel Operations Back-Office to lead, motivate and develop our team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management. In this role, you will be responsible for overseeing daily operations, setting clear performance goals, and fostering a collaborative, high-performing team environment. The ideal candidate is a strong communicator with a proven track record of effective leadership, conflict resolution, and strategic thinking. Your ultimate goal will be to maximise team productivity, ensure high-quality outputs, and help individual team members reach their full potential while aligning with Navan's core values and business objectives. As a subject matter expert in IATA/BSP and ARC settlement operations, you will ensure Navan's global accounts are accurately reconciled, fully compliant, and seamlessly integrated with our back-office systems.
What You'll Do:
• Lead a team handling critical reconciliation, settlement, and dispute processes. Maintain Navan's IATA/IATAN process compliances.
• Troubleshoot financial discrepancies and help scale our enterprise-grade back-office systems.
What We're Looking For:
• Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.
• Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure
• Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.
• A collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies
Key Responsibilities:
- Reconciliation and Compliance:
- o Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
- o Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
- o Ensure strict adherence to BSP/IAR regulatory standards, including the timely submission of all required reports.
- Risk Management and Process Improvement:
- o Establish internal controls and operational redundancies to safeguard settlement workflows..
- o Analyze reconciliation variances, identify root causes, and implement swift corrective actions.
- o Conduct periodic audits to verify accuracy and compliance with industry regulations.
- Contribute to process improvement initiatives to enhance efficiency and scalability in settlement workflows.
- Stakeholder Collaboration and Reporting:
- o Partner with Finance, Operations, and Product teams to align reconciliation processes and data reporting needs
- o Prepare executive reports highlighting key financial trends, operational risks, and process improvements
- o Track and produce KPI reports across all processes while actively managing team OKRs.
- Operations & Performance Management
- o Set clear, measurable individual and team goals (KPIs/OKRs) aligned with company objectives.
- o Monitor team workflows, delegate tasks effectively, and optimize resource allocation to ensure deadlines are met.
- o Track and report on team performance metrics to senior leadership on a weekly/monthly basis.
- o Identify bottlenecks in current processes and implement continuous improvement strategies to boost efficiency and quality.
- Training and Knowledge Sharing
Skills Required
- Deep expertise in BSP/ARC settlement operations and BSP/IAR processes
- Experience managing debit/credit memo dispute and loss management
- Hands-on proficiency with GDS platforms (Sabre, Amadeus), NDC, and reconciliation systems
- Strong leadership experience overseeing a team of analysts, including performance management and training
- Experience building automation, reporting tools, and processes for billing, remittance, and reconciliation
- Knowledge of IATA/BSP regulatory standards and compliance requirements
- Experience collaborating with Finance, Product, and Operations to optimize collections and reduce bad debt
- Proven ability in root-cause analysis, audit execution, and implementing corrective actions
- Strong communication, conflict resolution, and strategic thinking skills
What the Team is Saying
Navan Compensation & Benefits Highlights
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Fair & Transparent Compensation — Pay aligns with mid‑ to upper‑market in core engineering and GTM roles, with competitive cash, equity, and bonus plans. Defined pay bands and commission tiers provide clarity on how earnings are structured.
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Leave & Time Off Breadth — Flexible/unlimited PTO is part of the package alongside paid parental leave durations for birthing and non‑birthing parents. Time‑off policies are positioned as broad and supportive across the company.
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Wellbeing & Lifestyle Benefits — Travel‑centric perks (IATAN access and discounted personal travel) combine with connectivity/home‑office stipends, commuter benefits, in‑office meals/snacks, and pet insurance. Access to Headspace supports mental‑health resources.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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