Jobs at Navan

Lead the design and deployment of machine learning, statistical, and analytics solutions for fraud detection across travel, payments, and expense workflows. Develop fraud models, anomaly detection, graph analysis, rules, and real-time monitoring systems. Own the model lifecycle, conduct loss attribution and root-cause analyses, collaborate with engineering and product teams, mentor junior staff, and shape fraud strategy and roadmap.

Lead quality assurance for a 24/7 fraud operations team by auditing transaction decisions, analyzing error patterns, coaching analysts, maintaining SOPs and knowledge resources, delivering training, monitoring quality metrics, and partnering with Product and Engineering to improve systems and processes.

Leads Navan’s North America Travel Services organization, overseeing customer support operations, service quality, workforce planning, cost efficiency, and team development. Drives scalable operating models, operational transformation, AI and automation adoption, technology partnerships, and data-informed improvements. Partners cross-functionally to enhance enterprise traveler experiences, manage vendors, and ensure operational readiness during travel disruptions. Requires extensive senior leadership experience in large-scale contact center or service operations, preferably within corporate travel, airlines, travel management, or travel technology.

Lead Navan’s global consulting and systems integration partnership ecosystem. Own partner strategy, sourcing, negotiations, relationship management, commercial modeling, and revenue growth. Collaborate with Finance, Corporate Development, Product, Engineering, Legal, Design, and Go-To-Market teams to develop integrations, expand offerings, execute partnerships, and support acquisitions. Build the partner function and eventually lead a supporting team.

Lead the global security Governance, Risk, and Compliance function, overseeing multi-framework audits, control governance, enterprise risk assessments, remediation, policy architecture, and compliance automation. Manage GRC specialists and the US regulated markets team while partnering with executives and cross-functional stakeholders. Drive compliance by design, AI-enabled continuous monitoring, evidence collection, security awareness, and regulatory alignment across ISO 27001, SOC, PCI DSS, FedRAMP, ITAR, and DoD IL4/5 requirements.

Design and ship AI-powered, conversational iOS experiences using Swift and modern concurrency. Build context-aware, privacy-conscious features with SwiftUI, robust networking, offline support, push notifications, and scalable architecture. Collaborate with product, design, and backend teams while using analytics and experimentation to improve quality. Integrate LLM capabilities into intuitive consumer mobile interactions and maintain a well-tested production codebase.

Design, build, and ship Android features for a large production expense-management application. Improve Android infrastructure, application performance, architecture, and delivery reliability. Review code, mentor developers, document technical practices, lead development initiatives, and help shape technology and product direction. Troubleshoot application and product issues while collaborating with international engineers, domain experts, and stakeholders.

Define and evolve the AI agent’s voice, tone, personality, and conversational behavior across chat, voice, and visual interfaces. Write conversational product content, design error handling and human handoffs, create evaluation criteria and test sets, review conversation data, and iterate on quality. Partner with Product, Design, Data, Marketing, Engineering, and senior stakeholders to build user trust, launch experiences, and improve them post-launch.

Own the strategy, roadmap, and lifecycle of Navan’s ERP integration products. Manage integrations with NetSuite, Oracle, and SAP; optimize data mappings and automated reconciliation workflows; collaborate with Engineering, Design, FinOps, and Go-To-Market teams; educate internal and client stakeholders; and use metrics and market insights to prioritize product investments.

Own the full hotel sourcing lifecycle for client events, including event brief assessment, RFPs, venue selection, contract negotiation, supplier coordination, and client presentations. Analyze sourcing performance, improve operational processes, reduce time-to-source, and provide feedback to sales, partnerships, and product teams. The role also supports revenue growth and requires building strong relationships with hotel partners, clients, and event planners.

Architects Navan’s frontend platform across 20+ engineering teams, including micro-frontends, shared libraries, developer tooling, testing standards, AI-assisted coding workflows, and performance initiatives. The role establishes reliable development and validation practices, partners on secure AI-assisted development, drives framework migrations, mentors engineers, and measures improvements in delivery, quality, reliability, and AI adoption.

Architect and evolve Navan’s frontend platform, including micro-frontends, shared libraries, developer tooling, AI-assisted workflows, and testing standards. Lead performance, reliability, security, and framework migration initiatives while enabling independent delivery across 20+ engineering teams. Partner with product, AI, and security teams to establish reusable AI experience patterns, safe coding-agent practices, and measurable engineering improvements. Mentor engineers, drive architectural governance, and promote adoption of scalable frontend standards.

Leads and scales Navan Concierge, owning its P&L, strategy, commercial model, partnerships, product direction, service standards, and talent growth. The role focuses on expanding white-glove travel services for UHNW clients, executives, families, and family offices; driving profitable growth, enterprise retention, supplier relationships, and a technology-enabled marketplace of independent travel advisors.

Leads and scales high-velocity Scaled Sales and Account Management teams across customer acquisition, handoffs, retention, portfolio optimization, upselling, and revenue growth. Owns funnel velocity, capacity planning, compensation design, performance metrics, and talent development while aligning sales and account management around long-term customer adoption and recurring revenue.

Leads B2B email growth strategy across prospect nurture, pipeline generation, customer adoption, cross-sell, and upsell. Owns roadmaps, campaign prioritization, creative quality, Knak email execution, database health, testing, deliverability oversight, and performance analysis. Partners cross-functionally with Demand Gen, Sales, Marketing Operations, Lifecycle, and Customer Marketing to drive engagement, pipeline, opportunities, and revenue.

Enterprise Account Executive responsible for developing territory strategy, prospecting and closing net-new enterprise SaaS accounts, selling to C-level stakeholders, navigating complex sales cycles, negotiating contracts, forecasting revenue, and managing activity in Salesforce. The role requires strong enterprise sales performance, pipeline generation, startup experience, and the ability to sell against legacy systems.

Leads Navan’s India-based travel services organization, overseeing customer support operations, service strategy, organizational development, and operational transitions. Partners with Product, Engineering, Account Management, and global leadership to improve customer experience, scalability, efficiency, and service delivery. Responsibilities include developing operating models, managing metrics and data, driving process improvements, supporting implementations, and hiring, coaching, and developing senior managers, managers, and agents.

Leads a large travel services organization in India, overseeing service strategy, customer experience, operational improvements, technology partnerships, implementations, and transitions. The role develops scalable operating models, owns service metrics, drives data-informed process optimization, and builds high-performing leadership teams. It partners globally across functions to improve customer and employee experiences, align priorities, and execute organizational change in a high-growth environment.

Lead enterprise security operations across vulnerability management, incident response, detection tuning, SOAR workflows, identity governance, access control, and email security. Manage scanning, exposure assessment, remediation prioritization, security incidents, on-call response, SIEM and EDR/XDR optimization, and Zero Trust practices. Partner with engineering, IT, compliance, and vendors to establish risk-based SLAs, improve security processes, and track operational KPIs.

Supports sales teams with deal structuring, pricing, quoting, contract negotiations, and non-standard deal requests. Partners with legal, finance, revenue, product, and operations teams to optimize revenue, profitability, sales efficiency, and revenue recognition. Reviews deal risks and financials, enforces selling policies, improves processes and metrics, and negotiates directly with customers when needed.