Operational Services Analyst

Posted 16 Days Ago
Be an Early Applicant
London, Greater London, England, GBR
In-Office
Entry level
Insurance
The Role
Provide centralized operational support to underwriting teams: manage outsourcing relationships, perform risk-capture QC and PBQA reviews, maintain procedures, prepare reports, handle GAAP issues and write-offs, manage credit control and broker ledger SLAs, conduct event coding QC, suggest system improvements, and perform banking and cash allocation reconciliations.
Summary Generated by Built In

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.


Job Purpose:

To provide centralised support for the underwriting teams.


Detailed Duties:

  • CAPITA / PRO

      Assisting with the management of our outsourcing contracts, in relation to:

  • Risk Capture

    • USM processing

    • Pre-bind Quality Assurance (PBQA)

    • Credit Control

    • Broker Ledger 


  • PROCEDURES

    Reviewing, monitoring, improving, updating of procedures/processes and associated procedures manuals.


  • TECHNICAL ASSISTANCE / TRAINING

    Providing technical assistance to teams within Ascot as well as external partners. Providing training on procedures/system to them. Answering queries from them in a timely fashion.


  • REPORTS

    Preparation of operation, performance, statistical reports.


  • EXCEPTIONS REPORTS

    Reviewing and clearing various exceptions. Continually improving exception reports.


  • SYSTEMS

    Suggesting and testing system enhancements.


  • RISK CAPTURE QC

    Performing Risk Capture quality control. Liaising with Capita and underwriting teams. Improving processes and manuals.


  • GAAP

    Reviewing daily movements, liaising with underwriting teams and arranging corrective action where required.


  • GAAP WRITE-OFF – SDDs

Assisting underwriting teams with delaying/reversing GAAP write-offs by amending SDDs in S2000 and publishing the authorisation to do so. Monitoring upcoming GAAP write-offs.


  • FACILITY EPI

    Managing quarterly Facility EPI reviews; monthly ones for SNG/SHA.


  • CREDIT CONTROL / BROKER LEDGER

    Reviewing credit control and broker ledger SLAs. Improving processes and procedures manuals. Liaising with underwriters and brokers in relation to NOCs.


  • UAS

    Compiling the monthly Underwriting Administration Statistics report. Reviewing the SLAs underwriting administrators have to adhere to, reviewing administrators’ responses to our findings, improving the report.


  • PBQA

Reviewing the quality of the work performed by the outsourced Pre-Bind Quality     Assurance team as well as quality of administrators’ action in response to PBQA’s findings

 

  • EVENT CODING

    Performing Event Coding QC. Completing end of month report. Liaising with Outward RI team.

 

BANKING AND CASH ALLOCATION 

Banking – checking bank accounts, recording new transactions on WIP sheet, allocation and reconciliation of funds in respect of various business entities


Please be aware that Ascot Group’s job opportunities will be posted on our official careers page. All official communication comes from @ascotgroup.com email addresses, if you receive a job offer or recruitment communication from Ascot Group that you suspect might be fraudulent, do not hesitate to contact us directly to verify its legitimacy. We will never ask for payment or sensitive personal information during any stage of the recruitment process. Your privacy and trust are of utmost importance to us, and we strive to ensure that you have a positive experience with Ascot Group.


#LI-Hybrid

Skills Required

  • Experience managing outsourcing contracts (Capita PRO)
  • Familiarity with S2000 and amending SDDs
  • Knowledge of GAAP and handling GAAP write-offs
  • Experience with credit control and broker ledger processes
  • Risk capture processing and quality control (USM/Risk Capture)
  • Pre-bind Quality Assurance (PBQA) review experience
  • Procedure and process review, improvement and documentation
  • Preparation of operational, performance and statistical reports
  • Event coding quality control and month-end reporting
  • Banking, cash allocation and reconciliation experience
  • Ability to provide technical assistance and deliver training

Ascot Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ascot Group and has not been reviewed or approved by Ascot Group.

  • Healthcare Strength Health coverage in the U.S. is characterized as excellent, with indications that individual medical can be employer-paid in some cases. Company materials also highlight comprehensive medical, dental, vision, and wellness resources.
  • Retirement Support A 401(k) with company contributions or match is consistently highlighted, alongside options such as HSAs and FSAs. This points to structured support for longer-term financial security.
  • Leave & Time Off Breadth Generous PTO and paid holidays are emphasized, with additional leaves such as caregiver, adoption, and disability frequently included. Some locations note extras like birthdays off.

Ascot Group Insights

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The Company
HQ: New York, New York
1,095 Employees

What We Do

Ascot Group is a global specialty insurance and reinsurance group with a record of underwriting excellence and superior claims service. Founded in 2001, Ascot provides a broad range of property and casualty products to customers worldwide through its Lloyd’s and Bermuda market platforms. In the United States, Ascot provides specialized insurance products to small and mid-sized businesses as well as offering underwriting services to high-quality carrier and syndicate partners.

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