Description
Essential Job Functions:
- Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
- Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location.
- Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
- Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
- Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
- Maintain a master tray list for each customer including service dates
- Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units.
- Adhere to hospital criteria, products, special contract terms, etc.
- Identify areas of improvement regarding quality issues, and offer solutions
- Actively participate in continued education and training
Requirements
Capabilities:
Acute attention to detail and aptitude for for analyzing and solving problems
Ability to work in a fast-paced environment while keeping safety and service paramount
Relevant experience preferred
Must be able to pass DOT medical exam and have an acceptable driving record
Maintain a professional demeanor
Basic computer skills
Ability to read, write, speak, and understand English
Capable of standing/being on feet majority of the day
Capable of occasionally lifting items up to 50 pounds
Skills Required
- Acute attention to detail and aptitude for analyzing and solving problems
- Ability to work in a fast-paced environment while keeping safety and service paramount
- Relevant experience
- Pass DOT medical exam and have an acceptable driving record
- Maintain a professional demeanor
- Basic computer skills
- Ability to read, write, speak, and understand English
- Capable of standing/being on feet majority of the day
- Capable of occasionally lifting items up to 50 pounds
What We Do
Surgical Instrument Service Company (SIS) is a surgical instrument and device repair company that has been serving healthcare facilities since 1971. They specialize in design, fabrication, and machining repair services for a wide range of medical instruments.
