The IT Specialist provides technical support and maintains IT systems, equipment, and infrastructure at the Van Wert, OH facility and other U.S. locations (Remote). Responsibilities include troubleshooting hardware and software, supporting network connectivity and cybersecurity tools, managing IT assets, deploying equipment, and coordinating with service providers to ensure reliable and secure IT operations.
1. End-User Technical Support / Multi-Site and Remote Support
Troubleshoot hardware, software, and user access issues.
Install and maintain computers, peripherals, Microsoft 365, and business applications.
Meet established Service Desk SLA targets.
-Provide remote technical support to users at other company facilities throughout the United States.
2. IT Infrastructure and Network Support
Perform basic on-site checks of network equipment, connectivity, data center equipment, and UPS systems.
Coordinate network troubleshooting with the Network Team.
Report issues and findings to the IT Manager.
3. Endpoint Management and Cybersecurity
Install, uninstall, and update approved software using designated IT tools.
Assist with endpoint protection activities and follow established security procedures.
Report security alerts and potential incidents to the IT Manager and Cybersecurity Team.
4. Mobile Device Support
Configure and deploy company phones and tablets, including email, applications, and MFA.
Coordinate activations, replacements, and technical issues with the service provider.
Maintain device records and report status to the IT Manager.
5. IT Asset and Equipment Management
Maintain accurate IT equipment inventory and assignment records.
Configure, prepare, and ship equipment to U.S. facilities.
Coordinate replacements, returns, and IT supply replenishment.
6. Printing, Surveillance, and Supporting Systems
Install and troubleshoot printers and scanners.
Perform basic checks of security cameras and supporting equipment.
Coordinate maintenance and repairs for UPS systems and other IT equipment.
7. Vendor and Service Coordination
Coordinate IT service requests with external providers.
Follow up on repairs, maintenance, and unresolved issues.
Report vendor activities and service interruptions to the IT Manager.
8. Documentation and Reporting
Maintain accurate IT tickets, inventory, and service records.
Follow company IT and cybersecurity policies.
Report all activities, incidents, and outstanding issues to the IT Manager.
Travel - Support
-Travel to assigned company locations as required to perform equipment installations, troubleshooting, preventive maintenance, and technical support.
-Assist with site openings, relocations, technology upgrades, and other operational needs requiring on-site IT support.
Business Continuity and Incident Response
-Assist with IT incident response and recovery activities involving network outages, endpoint security alerts, equipment failures, UPS alarms, and other service interruptions.
-Support troubleshooting and recovery procedures to minimize downtime and restore affected IT services.
-Participate in scheduled maintenance activities and operational readiness checks.
-Document significant incidents, corrective actions, and recommendations for preventing recurring issues.
Projects and Infrastructure Improvements
-Participate in IT infrastructure upgrades, equipment refreshes, software deployments, cybersecurity initiatives, and technology improvement projects.
-Assist with new workstation deployments, office or production-area technology installations, network equipment replacements, and facility expansions.
-Support the implementation and testing of new hardware, software, and IT procedures.
-Assist with documenting changes to IT equipment, configurations, and infrastructure.
-Other Assigned Responsibilities
Perform other IT-related duties and support activities consistent with the position's responsibilities, qualifications, and business needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
TekniPlex Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TekniPlex and has not been reviewed or approved by TekniPlex.
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Fair & Transparent Compensation — Posted hourly ranges for certain plant roles appear competitive in some markets, and abundant overtime can raise total earnings. Pay can be acceptable or strong in specific sites and shifts.
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Retirement Support — A 401(k) with employer match is offered, supporting long-term financial security. Match levels exist across locations, though amounts may vary by period or site.
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Parental & Family Support — Parental leave for both mothers and fathers is explicitly highlighted. This adds family-oriented time away within the standard benefits lineup.
TekniPlex Insights
What We Do
TekniPlex is a globally integrated company that provides innovative solutions through materials science and manufacturing technologies. A global leader in the Healthcare and Consumer Product markets, TekniPlex provides medical device components and a multitude of materials science solutions that lead to a healthier and more sustainable world. Its solutions are found in some of the most well-known names in the Healthcare, Pharmaceutical, Beauty and Personal Care, Household, and Food and Beverage markets. Headquartered in Wayne, Pa., TekniPlex employs 9,000 people globally throughout its operations in Belgium, Brazil, Canada, China, Colombia, Costa Rica, Germany, India, Italy, Mexico, Northern Ireland, and the United States.
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