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About Acquia
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!
Career Exploration at Acquia
Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia
You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.
SUMMARY:- Maintain account retention while providing exceptional customer service and developing client relationships
- Identify and close new opportunities within existing customer base
- Create and execute on a territory plan to drive customer retention and upsell opportunities
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database as appropriate
- Generates trusted relationships with customers
- Ability to manage multiple systems and administration at once
- 1+ year experience interacting with customers and internal stakeholders
- Strong leadership, teamwork, communication & cross-group collaboration skills
- Must be able to proactively drive account retention with minimal oversight from management
- Can explain/present solutions in the context of the business requirement
- Can identify expansion opportunities when speaking to a customer
- Incredibly detail oriented, ability to manage multiple/conflicting priorities.
- Ability to perform in a fast paced environment
- MS Office knowledge including Word, Excel, and PowerPoint
- Experience with Salesforce.com and other CRM tools
We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.
Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
The salary structure results in On-Target Earnings (OTE) ranging from $85,000 to $95,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.
Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.
Skills Required
- 1+ year of experience interacting with customers and internal stakeholders
- Strong leadership, teamwork, communication, and cross-group collaboration skills
- Ability to proactively drive account retention with minimal management oversight
- Ability to explain and present solutions in the context of business requirements
- Ability to identify expansion opportunities during customer conversations
- Strong attention to detail and ability to manage multiple or conflicting priorities
- Ability to perform in a fast-paced environment
- Knowledge of Microsoft Office, including Word, Excel, and PowerPoint
- Experience with Salesforce.com and other CRM tools
What the Team is Saying
Acquia Compensation & Benefits Highlights
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Parental & Family Support — Paid parental and adoption leave at 100% pay—up to 13 weeks for birthing parents and six weeks for partners/adoption—plus a transition program for returning parents are highlighted as standout offerings. These policies position the company as supportive for families.
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Leave & Time Off Breadth — An unlimited PTO policy and remote-first flexibility are presented as core strengths that enable work-life balance. Time off is considered attractive when team norms support its regular use.
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Healthcare Strength — Medical, dental, and vision coverage with employer HSA contributions, telemedicine access, and an employee assistance program are described as comprehensive. Overall sentiment indicates healthcare is a solid part of the package despite some variability.
Acquia Insights
What We Do
Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.
Why Work With Us
At Acquia we value the differences in our life experiences and viewpoints. We believe that cultivating and supporting a diverse team globally is directly tied to our success as an organization, fueling greater innovation, productivity and business outcomes. We make it possible for all Acquians to make a lasting impact.
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Acquia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
