Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Position Title: Onsite Engineer
Type: FTC
Location & Travel:
This role is based in the EHC London, with an expectation to be on-site up to 4 days per week. There will also be a requirement to travel directly to retail stores across 7 European countries, so flexibility for international travel is essential.
Key responsibilities
- Act as a point of contact and escalation for retail technology issues, working with our in-house help desk, the EHC (POS XStore, payments, networking, mobile devices)
- Troubleshoot and resolve incidents, coordinating with vendors and internal teams as needed
- Support new store opening and refurbishments upon opening.
- Monitor system performance and identify recurring issues or opportunities for improvement
- Maintain documentation and configurations for store technology
- Partner with store teams to understand pain points and improve the end-user experience
- Support testing, pilot initiatives, and deployment of new retail technologies
- Ensure compliance with security, audit, and operational standards from internal teams
Skills & experience
- Candidates should ideally have experience with Oracle Xstore (POS software) or a similar retail point-of-sale system
- Experience in tech support within a retail technology environment
- Strong troubleshooting and problem-solving skills across both hardware and software
- Working knowledge of POS systems (XStore), networks, and end-user devices
- Ability to manage multiple priorities in a fast-paced retail environment
- Strong communication skills with both technical teams and non-technical users
- Vendor coordination and stakeholder management experience is a plus
CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Skills Required
- Experience with Oracle Xstore or similar POS software
- Experience in tech support within a retail technology environment
- Strong troubleshooting and problem-solving skills across hardware and software
- Working knowledge of POS systems, networks, and end-user devices
- Ability to manage multiple priorities in a fast-paced retail environment
- Strong communication skills with technical and non-technical users
- Willingness and flexibility for international travel to retail stores across multiple European countries and on-site presence up to 4 days/week
- Vendor coordination and stakeholder management experience
- Ensure compliance with security, audit, and operational standards
What the Team is Saying
CDW Compensation & Benefits Highlights
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Healthcare Strength — The package includes comprehensive medical (with prescription), dental, vision, HSA/FSA options, life and disability coverage, plus wellbeing resources like mental‑health benefits, wellness programs, and an EAP. This breadth positions core health protection as a notable strength.
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Parental & Family Support — Parental leave is described as generous and was expanded for primary caregivers in 2023, alongside adoption assistance, fertility benefits, childcare resources, and onsite Mother’s Rooms. These supports indicate strong coverage for a range of family needs.
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Flexible Benefits — Flexible work schedules, hybrid/work‑from‑home options, and paid volunteer time extend value beyond core insurance. Shortened new‑hire waiting periods further improve accessibility to benefits.
CDW Insights
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
