Takealot.com, a online fashion destination in South Africa, is looking for a highly talented Online Fashion Assistant to join our team in Cape Town over the Festive Season.
(The festive period in eCommerce refers to a specific time of the year, typically spanning from September through early February during which there is a significant increase in shopping activities. During this time we hire temporary online fashion assistants to support the increased workload).
At Takealot we’re obsessed with our high-performance. We think big, move fast, take ownership, and are used to winning. Our dedicated customer service team is at the heart of our success, setting industry standards by enchanting customers with exceptional, personalised concierge services across various platforms. As ambassadors of our brand, they embody professionalism and friendliness, ensuring every interaction contributes to a world-class brand experience that makes our customers return time and again.
We’re looking for people who:
- are decisive
- are continuously learning & improving
- think big
- are proactive
- obsess about the customer and the customer experience
- are accountable
- collaborate
- are trustworthy, approachable and open minded
- simplify processes and solve complexity
- diverse and inclusive
This position reports to the Customer Service Team Leader
Your Responsibilities will include:
- Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
- Resolve customer issues and fulfill queries beyond their expectations
- Efficiently process exchanges and returns, ensuring timely operations
- Maintain professionalism and manage customer expectations with courtesy
- Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
- Collaborate with the team to reduce the response time for customer queries
Desired Attributes:
- Excellent command of English, both verbal and written
- Proficient in typing, phone handling, and computer navigation
- Logical problem-solving approach and capacity to make sound judgments
- High accountability, integrity, and ownership of responsibilities
- Team-oriented with a keen awareness of your impact on others
- Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
- Competitive spirit with a strong drive for innovation and achievement
- Tech-savvy with outstanding computer skills
- Inquisitive and eager to learn, constantly challenging the status quo
- Deep commitment to customer service excellence
- Emotional resilience, comfortable with ambiguity and adaptable to change
Qualifications & Experience:
- National Senior Certificate
- Minimum of 6 -12 months customer service experience is preferred
- Willingness to work a flexible schedule and occasional overtime when needed
If that sounds exciting to you, then you may be right for Takealot, and ready to help us build SA’s biggest and best fashion retailer.i
Skills Required
- National Senior Certificate
- Excellent command of English, verbal and written
- Proficient typing, phone handling, and computer navigation skills
- Willingness to work a flexible schedule and occasional overtime
- 6-12 months customer service experience
takealot.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about takealot.com and has not been reviewed or approved by takealot.com.
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Fair & Transparent Compensation — Pay is considered aligned with qualifications in select office and tech functions. This indicates pockets where compensation matches role expectations despite broader variability.
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Wellbeing & Lifestyle Benefits — Employee discounts and company-supported learning opportunities are available to some permanent staff. These perks add non-cash value that can help offset leaner core benefits in certain teams.
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Leave & Time Off Breadth — Paid sick leave, holidays, and flexible scheduling appear in some roles. Such time-off and flexibility elements contribute positively where offered.
takealot.com Insights
What We Do
Takealot.com is the leading eCommerce retailer in South Africa and one of the largest, most innovative eCommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that our customer comes first. Need help or have a question? Reach out to us via our Help Center for assistance https://www.takealot.com/help-centre Our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment they receive their order. By aligning ourselves to this philosophy, we believe Takealot will be the #1 shopping destination across Africa.
