We are seeking an experienced Onboarding & Project Management Specialist to lead the implementation of Revenue Cycle Management (RCM) services for ambulatory practices. This role is responsible for ensuring a seamless transition from sales to operations, establishing structured onboarding plans, tracking progress through data-driven reporting, and supporting invoicing for ancillary services.
The ideal candidate brings strong knowledge of ambulatory RCM workflows, advanced Excel proficiency, and the ability to manage multiple stakeholders and timelines in a structured, fast-paced environment.
Key ResponsibilitiesClient Onboarding & ImplementationLead onboarding of ambulatory RCM clients from contract execution through go-live
Develop and manage structured project plans, timelines, and task trackers
Coordinate cross-functional teams (Operations, IT, Client Success, Billing, Finance)
Ensure system access, data readiness, workflow documentation, and process alignment prior to launch
Monitor milestones and proactively escalate risks or delays
Apply knowledge of ambulatory RCM workflows including:
Charge entry
Coding
Payment posting
Accounts receivable management
Denial management
Patient billing
Identify workflow gaps during onboarding and recommend improvements
Support operational readiness reviews before client go-live
Build and maintain onboarding dashboards and tracking tools
Create Excel-based trackers for timelines, KPIs, and financial metrics
Analyze and reconcile onboarding-related financial data
Provide structured status reports to leadership
Support invoicing for ancillary services during and after onboarding
Prepare invoice documentation and validate supporting data
Reconcile service tracking with billing records
Collaborate with Finance and Client Relations to ensure billing accuracy
3–5+ years of experience in healthcare Revenue Cycle Management (ambulatory setting preferred)
Strong understanding of end-to-end RCM workflows
Proven project management experience in onboarding or implementation roles
Advanced proficiency in Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP, formulas, financial analysis)
Strong numerical aptitude and comfort working with financial data
Excellent organizational, communication, and stakeholder management skills
Ability to manage multiple projects simultaneously
Experience with EMR/Practice Management systems preferred
Detail-oriented and analytical
Process-driven and structured
Strong problem-solving skills
Proactive in identifying risks and implementing solutions
Comfortable working cross-functionally
Clear and professional communicator
Experience onboarding ambulatory practices to outsourced RCM services
Familiarity with ancillary service billing
Experience working with offshore or distributed teams
Exposure to CRM and project management tools
High-impact role supporting healthcare operations transformation
Opportunity to lead structured implementations in a growing RCM environment
Collaborative, cross-functional team culture
Competitive compensation and professional growth opportunities
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
