Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The Office Services Operations and Support Coordinator provides cross-functional operational and administrative support across facility access control, front desk operations, project coordination, and fulfillment activities. Serves as a flexible resource to ensure effective coordination between departmental activities and day-to-day business operations. Responsibilities may vary or include one or more functional areas based on business needs.
What you will do:
- Facility Access & Security Administration: Administers physical access control and badging systems across US and Canadian properties—managing badge lifecycles (setup through deactivation), programming access tiers and schedules, conducting compliance audits, and troubleshooting Tier-1 system anomalies.
- Front Desk & Reception Management: Serves as the primary point of contact for facility entry and communication, managing guest reception, issuing security credentials, operating multi-line telephone systems, maintaining internal directories, and monitoring lobby safety protocols.
- Production & Fulfillment Operations: Coordinates and executes end-to-end print, mailing, and fulfillment projects; manages production timelines, performs hands-on print finishing/packing, operates postage/mailing machinery, and safely handles materials using dock/warehouse equipment (carts, pallet jack, hi-lo equipment).
- Inventory & Facility Logistics: Tracks and restocks supply inventories for badging, mailing, and fulfillment operations to prevent downtime; manages specialized mailing databases and receiving dock logistics.
- Cross-Functional & Operational Continuity: Provides flexible administrative and logistical support across Office Services and HR initiatives, serving as cross-trained backup coverage, supporting special event execution, and maintaining SOP documentation.
- Performs other duties as assigned.
When you will work:
This on-site role offers schedule flexibility after the initial training period, with two primary scheduling tracks:
- Standard 5-Day Schedule: Monday through Thursday (7:30 AM – 4:30 PM with a 30-minute lunch), plus alternating half-day Fridays (7:30 AM – 1:30 PM or 10:30 AM – 4:30 PM, no lunch).
- Optional 4x10 Schedule: Four 10-hour days per week with Mondays off. Available once initial training is complete.
What you bring to the table:
- Two to four years of full-time professional experience in office administration, front-desk reception, physical security or access control coordination, or mailroom and fulfillment operations.
- High school diploma or equivalent required, with an Associate degree preferred.
- Fluent written and verbal English communication abilities, including the capacity to produce clear user documentation and instructional correspondence.
- Outstanding interpersonal, active listening, and conflict de-escalation skills, maintaining a poised and approachable demeanor suited for executive reception and high-volume multi-line telephone environments.
- Practical understanding of physical security principles, key card badging software, badge printers, and access control database administration.
- Ability to diagnose and resolve routine hardware and software issues involving badging systems, office printers, and mailing apparatus by following established procedures.
- Demonstrated ability to manage competing priorities, shifting seamlessly between live visitor interactions, phone traffic, detailed database entry, and physical fulfillment deadlines.
- Proven integrity and strict discretion when handling confidential employee records, facility security logs, and high-clearance access requests.
- Ability to obtain and maintain an in-house Powered Industrial Vehicle or Hi-Lo certification within 90 days of hire if assigned to dock and fulfillment duties.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Skills Required
- Two to four years of full-time professional experience in office administration, front-desk reception, physical security or access control coordination, or mailroom and fulfillment operations.
- High school diploma or equivalent.
- Associate degree.
- Fluent written and verbal English communication skills.
- Ability to produce clear user documentation and instructional correspondence.
- Outstanding interpersonal, active listening, and conflict de-escalation skills.
- Ability to maintain a poised and approachable demeanor in executive reception and high-volume telephone environments.
- Practical understanding of physical security principles, key card badging software, badge printers, and access control database administration.
- Ability to diagnose and resolve routine hardware and software issues involving badging systems, office printers, and mailing equipment.
- Ability to manage competing priorities across visitor interactions, phone traffic, database entry, and fulfillment deadlines.
- Integrity and strict discretion when handling confidential employee records, facility security logs, and high-clearance access requests.
- Ability to obtain and maintain an in-house Powered Industrial Vehicle or Hi-Lo certification within 90 days of hire if assigned to dock and fulfillment duties.
Gordon Food Service Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gordon Food Service and has not been reviewed or approved by Gordon Food Service.
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Strong & Reliable Incentives — Incentive-based pay for warehouse selectors and drivers enables higher earnings when performance targets are exceeded, with overtime, bonuses, and profit sharing adding to total pay. These mechanisms are portrayed as dependable ways to boost compensation for physically demanding roles.
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Retirement Support — 401(k) access with profit sharing—and in some cases employer matching—is highlighted as a meaningful component of the package. Pre-tax savings options and disability coverage further reinforce long-term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are paired with mental-health and employee-assistance resources. Offerings are described as solid and relatively comprehensive, with availability for full- and part-time employees subject to eligibility rules.
Gordon Food Service Insights
What We Do
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate. We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada. Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee. Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses. We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities. Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
