We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
Office Manager
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The role
If you thrive on wearing different hats, delivering exceptional workspace experiences, and working in a fast-paced environment, we would love to hear from you. We are seeking a driven and highly organized Office Manager to join us in Madrid. This role offers the opportunity to be the backbone of our office culture and create a direct impact by providing the right support to our teams. You will facilitate our daily office operations, partner cross-functionally with different departments, and ensure the delivery of an amazing and efficient workspace experience.
What you will do:
Responsible for maintaining inventory and managing office supplies and budgets (kitchen items, snacks, drinks, stationery, and tech equipment), ensuring right stock levels, anticipating needs, and making proactive recommendations.
Partner with the marketing and commercial teams on the planning, management, and shipping of promotional materials, brochures, and devices.
Collaborate with the People Team to manage end-to-end engagement activities, including planning, communication, and assessing the impact of these initiatives.
Contact and coordinate services and project execution with main building stakeholders, local vendors, and maintenance services.
Support our new employees' onboarding experience by coordinating building passes, office tours, tech equipment delivery, and general assistance.
Coordinate with our Health and Safety provider and building stakeholders to ensure compliance with relevant HSE legislation, proper equipment management, and training deliverables.
Create and standardize relevant SOPs, documentation, and resources for the function, elevating the way we currently operate.
What you will bring:
Advanced level of both Spanish and English.
Relevant experience in business administration, customer service, or project management roles.
Clear understanding of how to prioritize tasks and projects in line with business and team needs.
Strong attention to detail, as well as excellent organizational and time-management skills.
Ability to context-switch and handle multiple tasks; you thrive on change and wearing different hats.
Excellent communication and stakeholder management skills.
Proficiency with office software and AI tools.
Why join us?
High-Growth Environment: Opportunity to work at a fast-growing fintech company with a proven track record, backed by top-tier investors.
Ownership: Enjoy a high level of autonomy, trust, and ownership over your domain.
Comprehensive Benefits: A top-notch perks package including private life and health insurance, meal vouchers, a private pension match, financial education services, and more!
Stability: Full-time, permanent employment.
A Talented Team: Be part of a high-performance, collaborative team with unique skills and a shared vision.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
Skills Required
- Advanced level of both Spanish and English.
- Relevant experience in business administration, customer service, or project management roles.
- Ability to prioritise tasks and projects in line with business and team needs.
- Strong attention to detail, excellent organizational and time-management skills.
- Ability to context-switch and handle multiple tasks; thrives on change.
- Excellent communication and stakeholder management skills.
- Proficiency with office software and AI tools.
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
