The Role
As an Office Manager, you will oversee returns and shipping, manage support tickets, handle retailer inquiries, process orders, and facilitate in-office tasks such as supply ordering and meeting arrangements.
Summary Generated by Built In
Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.
As Office Manager your primary responsibility will be to own in-house returns and inbound/outbound shipments, while spending the remainder of the day handling Support tickets, retailer inquiries, order approval/ship reminders, sales channel return inquiries and seller outreach regarding order incidents.
What You'll Do
Returns/Shipping:
- Return to sender- determine if eligible for re-ship/refund
- Postage issues reship, contact sellers about errors
- Inbound returns - Manage relisting absorbed returns or process for return to seller (external error)
- Sales from in-house seller account, 5-15 per day
- Returns to sellers, email with info on return, create return label, charge seller back for original payout (20-50/wk)
- Mending absorbed returns - Sewing, spot removal, dry cleaner, repair damages, new images to relist
- USPS Lost in transit claim / USPS damage claims
- Manage package pickup and drop-off when necessary
- Test relisting items to increase sales by improving listings, photos/measurement
In-Office Tasks
- Prepare and ship welcome boxes
- Supply ordering/organizing
- Weekly team lunch and meeting arrangements as needed
Who You Are:
- You are extremely organized and manage your time effectively
- You are patient and empathetic, understanding of the customer point of view
- Excellent verbal and written communication skills. Clearly conveys ideas, actively listens, and adapts communication style to the audience
- You have a positive attitude and quickly recover from uncomfortable situations
- You have a passion for e-commerce and retailYou are a problem solver who is focused on incremental improvements while prioritizing what is possible in a limited time frame
- You seek out new technology to do things better and more efficiently
- We are a start-up! Willing to wear multiple hats, roll up your sleeves, and get things done
Am I A Good Fit?
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The Company
What We Do
Max Retail is a secure online marketplace that enables over 2k brands and independent retailers to sell their excess inventory. Your unsold goods get exposure to a network of online and offline retailers that would otherwise be challenging or inaccessible to reach.
Turn inventory faster. Improve your sell-through. Get qualified at MaxRetail.com.
