The Role
Manage daily front- and back-office operations for a neurology and psychiatry practice: supervise staff, optimize scheduling and patient flow, oversee billing/coding and insurance workflows, ensure HIPAA compliance, track performance metrics, handle inventory and patient issues, and support clinical leadership.
Summary Generated by Built In
We are seeking an experienced and highly organized Office Manager to lead daily operations for a fast-growing Neurology and Psychiatry medical practice in Yonkers, New York. This role is ideal for someone with a strong background in medical office administration who thrives in a busy clinical environment. The Office Manager will oversee both front-office and back-office functions, ensuring efficient patient flow, accurate billing, compliant operations, and a positive experience for patients and providers. This position plays a critical role in maintaining workflow efficiency, staff performance, and the overall success of the practice.
Requirements
• Oversee daily operations of the front office and back office to ensure smooth patient and provider workflows
• Manage and supervise administrative, clinical support, and front desk staff
• Create, maintain, and optimize provider schedules, staff schedules, and patient appointment flow
• Monitor patient check-in, check-out, registration, and medical record accuracy
• Oversee medical billing, coding, claims submission, and payment posting
• Manage insurance verification, prior authorizations, and eligibility workflows
• Resolve billing issues, patient inquiries, and insurance discrepancies
• Maintain compliance with HIPAA, healthcare regulations, and internal policies
• Coordinate communication between providers, billing teams, and administrative staff
• Ensure proper documentation, charting, and data entry across all systems
• Track office performance, workflow efficiency, and revenue cycle metrics
• Maintain inventory, office supplies, and clinical administrative resources
• Handle patient complaints and ensure high levels of patient satisfaction
• Support physicians, nurse practitioners, and clinical leadership with administrative needs
Required Qualifications
• Minimum of 1 year of medical office management experience in a medical practice setting
• Bilingual in English and Spanish (required)
• Strong knowledge of medical scheduling, billing, and insurance workflows
• Proven experience managing staff and coordinating daily operations
• Familiarity with EHR systems, medical billing software, and office management platforms
• Ability to multitask, prioritize, and manage a fast-paced clinical office
• Strong leadership, communication, and organizational skills
• High attention to detail and problem-solving ability
Work Schedule
• Full-time position
• Monday through Friday
• No weekends
Benefits
• Competitive salary based on experience
• Full medical, dental, and vision benefits
• Paid time off and holidays
• 401(k) with employer contribution
• Stable, long-term career opportunity within a growing medical organization
Skills Required
- Minimum of 1 year of medical office management experience in a medical practice setting
- Bilingual in English and Spanish
- Strong knowledge of medical scheduling, billing, and insurance workflows
- Proven experience managing staff and coordinating daily operations
- Familiarity with EHR systems, medical billing software, and office management platforms
- Ability to multitask, prioritize, and manage a fast-paced clinical office
- Strong leadership, communication, and organizational skills
- High attention to detail and problem-solving ability
- Knowledge of HIPAA and healthcare regulations, and ability to maintain compliance
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The Company
What We Do
Cordial Health, PC is a psychiatry practice dedicated to enhancing lives through compassionate mental health care services across New York. They specialize in providing exceptional general psychiatry and medication management, with a particular focus on delivering on-site services within nursing homes and offering accessible telehealth psychiatric care to ensure patients receive personalized treatment plans tailored to their unique needs.
