The Role
Manage administrative and operational functions of a neurology and behavioral health clinic: supervise front desk and clinical staff, maintain provider schedules and EHR accuracy, oversee insurance verification, prior authorizations, billing and claims, ensure HIPAA compliance, track performance, and support providers and patients.
Summary Generated by Built In
A rapidly expanding neurology and behavioral health practice called in Yonkers, New York is seeking a highly capable Office Manager to oversee the administrative and operational functions of the clinic. This position plays a central role in keeping the practice organized, compliant, and running efficiently. The ideal candidate has experience managing a medical office environment and understands how scheduling, billing, insurance, and staff coordination all work together in a busy outpatient setting. This is a leadership role for someone who enjoys taking ownership of workflows, improving systems, and supporting both patients and clinicians.
Requirements
Oversee daily front office and administrative operations
• Supervise front desk, scheduling, and clinical support staff
• Maintain provider schedules and patient appointment flow
• Ensure accurate patient registration, documentation, and record management
• Manage insurance verification, eligibility, and prior authorization processes
• Oversee medical billing, claims submission, payment posting, and issue resolution
• Handle patient billing questions and insurance discrepancies
• Maintain HIPAA compliance and regulatory standards
• Coordinate communication between providers, billing teams, and administrative staff
• Track office performance, workflow efficiency, and revenue cycle activity
• Maintain EHR data accuracy and documentation standards
• Manage office supplies and administrative resources
• Address patient concerns and ensure a positive experience
• Provide administrative support to physicians, nurse practitioners, and leadership
Required Qualifications
• At least one year of experience managing a medical office
• Bilingual in English and Spanish
• Strong understanding of medical scheduling, insurance, and billing workflows
• Experience supervising staff in a healthcare setting
• Familiarity with EHR and medical billing software
• Ability to manage multiple priorities in a fast-paced clinical environment
• Strong organizational, leadership, and communication skills
• High attention to detail and problem-solving ability
Benefits
• Competitive salary based on experience
• Medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer contribution
• Long-term growth opportunity within a growing medical organization
Skills Required
- At least one year of experience managing a medical office
- Bilingual in English and Spanish
- Strong understanding of medical scheduling, insurance, and billing workflows
- Experience supervising staff in a healthcare setting
- Familiarity with EHR and medical billing software
- Knowledge of insurance verification, eligibility, and prior authorization processes
- Experience with medical billing, claims submission, payment posting, and issue resolution
- Understanding of HIPAA compliance and regulatory standards
- Strong organizational, leadership, and communication skills
- Ability to manage multiple priorities in a fast-paced clinical environment and strong attention to detail
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The Company
What We Do
Cordial Health, PC is a psychiatry practice dedicated to enhancing lives through compassionate mental health care services across New York. They specialize in providing exceptional general psychiatry and medication management, with a particular focus on delivering on-site services within nursing homes and offering accessible telehealth psychiatric care to ensure patients receive personalized treatment plans tailored to their unique needs.
